Clinical Innovation and Projects Manager in Vero Beach, Florida at Whole Family Health Center Inc

Whole Family Health Center | Florida's Treasure Coast
Department: Operations
Full-Time | Exempt | Organization-Wide Leadership Role

Are you passionate about healthcare innovation, technology, process improvement, and turning great ideas into measurable results?

Whole Family Health Center (WFHC) is seeking a forward-thinking Clinical Innovation & Projects Manager to help drive the next generation of clinical and operational improvement across our organization.

For more than 25 years, Whole Family Health Center has served Florida's Treasure Coast through an integrated approach to healthcare, providing Adult & Pediatric Primary Care, Behavioral Health, Complete Women's Health, and Pharmacy services.

In this highly collaborative role, you'll work across clinical operations, technology, executive leadership, vendors, and other partners to improve how we deliver care and operate as an organization.

As the Clinical Innovation & Projects Manager, you'll turn organizational priorities into actionable plans and lead initiatives from idea to implementation to measurable results.

• Optimize Athena and other clinical applications to improve provider efficiency, patient access, documentation, scheduling, and care-team workflows.
• Lead or coordinate the implementation, testing, training, adoption, and optimization of new technology, including AI-enabled tools.
• Evaluate emerging healthcare technologies, artificial intelligence solutions, automation tools, and other digital solutions.
• Assess potential solutions for operational value, feasibility, integration requirements, cost, and expected return on investment (ROI).
• Partner with technology vendors and internal stakeholders to develop and optimize workflows and scheduling templates.
• Monitor technology adoption, effectiveness, and user feedback and help resolve identified issues.

• Lead initiatives designed to improve provider productivity, patient access, and staff efficiency.
• Map current workflows, identify bottlenecks, and design more effective processes.
• Support improvements involving MA rooming, front-desk intake, scheduling, telehealth, documentation, encounter closure, and care-team delegation.
• Establish meaningful measures to determine whether workflow changes are producing the intended results.

• Lead strategic and operational projects from planning through implementation, measurement, and closeout.
• Develop project plans, milestones, responsibilities, timelines, dependencies, and success measures.
• Coordinate cross-functional teams, vendors, clinical practices, and external partners.
• Identify barriers, drive solutions, and escalate issues requiring executive-level decisions.
• Provide clear, concise project updates and recommendations to organizational leadership.
• Track key strategic initiatives, executive assignments, milestones, deadlines, and next steps.

• Coordinate training and implementation resources for new technology, workflows, and operational processes.
• Help teams successfully adopt and sustain new processes.
• Partner with clinical and operational leaders to support effective change management.
• Use data, dashboards, feedback, and performance measures to evaluate results and identify opportunities for continued improvement.

This position may be involved in initiatives such as:

• Provider productivity and care-team efficiency
• Athena implementation and optimization
• AI-enabled clinical and operational workflows
• Telehealth and workflow standardization
• Patient access and scheduling improvements
• Call center and front-end workflow improvements
• Cross-functional workflow redesign
• Technology implementation and optimization
• Strategic partner and consultant initiatives
• CEO, Executive Leadership Team, and VP-sponsored projects

We're looking for someone who can see both the big picture and the details—someone comfortable working with technology, analyzing workflows, managing projects, collaborating across departments, and keeping complex initiatives moving forward.

• Bachelor's degree in Healthcare Administration, Business, Health IT, Clinical Informatics, Public Health, or a related field; equivalent relevant experience may be considered.
• 5+ years of progressive experience in healthcare operations, clinical applications, workflow improvement, project management, healthcare technology, or related areas.
• Demonstrated cross-functional project leadership experience.
• Experience with workflow improvement, change management, training, and performance measurement.
• Strong understanding of clinical workflows, provider operations, patient access, and care-team roles.
• Understanding of clinical informatics principles and their application to EHR optimization, workflow design, provider efficiency, patient access, or care-team processes.
• Strong project management, communication, facilitation, organizational, and problem-solving skills.

• Experience implementing or optimizing EHRs, clinical applications, AI-enabled tools, or healthcare technology.
• Athena experience.
• FQHC or community health center experience.
• Bilingual in Spanish or Creole is a plus.

Whole Family Health Center offers eligible employees access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• Employer-sponsored retirement plan
• Employer-paid life insurance
• Long-Term Disability coverage
• Paid Time Off (PTO), including vacation, sick, and personal time
• Paid holidays
• Employee Assistance Program (EAP)
• Employee wellness programs and resources
• Retirement planning and financial wellness resources
• Voluntary employee-paid benefits, including Short-Term Disability and supplemental insurance options

Benefit eligibility, waiting periods, employee contributions, and coverage are subject to applicable Whole Family Health Center policies and benefit plan terms.

This isn't a traditional project management position.

You'll work at the intersection of healthcare, technology, clinical workflows, operational improvement, and organizational strategy. You'll have the opportunity to evaluate emerging technologies—including AI and automation—lead meaningful projects, collaborate across the organization, and help determine whether new initiatives are actually delivering measurable operational, financial, or productivity value.

If you enjoy asking “How can we make this better?” and then bringing the right people, technology, and processes together to make it happen, this may be the opportunity for you.

Bring your experience, curiosity, and project leadership skills to an organization where innovation can directly improve the experience of our providers, staff, and patients.

Apply today to join Whole Family Health Center as our Clinical Innovation & Projects Manager.

Whole Family Health Center is an Equal Opportunity Employer.