Access Associate-Lead in GENEVA, New York at Rochester Regional Health

SUMMARY

As an Access Associate Lead, you play an integral role to our high-quality standards of customer care.

Job Title: Access Associate - Lead

LOCATION: RRH Geneva Medical Campus

DEPARTMENT: Administrative

Hours per Week: 40

SCHEDULE: Monday through Friday 8:00 AM to 4:30 PM

ATTRIBUTES

• Ability to lead and take direction

• Basic computer skills

• Excellent customer service and communication skills

• Bilingual preferred

RESPONSIBILITIES

• Leadership. Mentor, coach and encourage assigned team of associates, facilitate an effective workflow; assist with orientation, training, performance evaluations and disciplinary measures, under the direction of a supervisor/manager

• Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives, provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information

• Registration & Verification. Complete the registration process for patients and/or their representatives as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable

• Billing & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy

PREFERRED QUALIFICATIONS:

• Associates degree preferred

• 5 years related work experience in a healthcare setting or customer service setting preferred, leadership experience strongly preferred

• Bilingual preferred

MINIMUM QUALIFICATIONS:

• Basic computer skills required

• Excellent customer service and communication skills required.

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $18.50 - $23.00

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.