Patient Coordinator - Arvanitis & Associates in Waterloo, Ontario at 123Dentist

At Arvanitis & Associates, Dentistry by Design in Waterloo, we are looking for a warm, organized, and patient-focused Patient Care Coordinator to join our growing dental team. This role is ideal for someone who enjoys building meaningful relationships with patients, coordinating their care, and creating a welcoming experience from the first point of contact. If you are professional, detail-oriented, and passionate about exceptional patient service, we would love to welcome you to our team.

123Dentist is one of Canada’s largest and fastest growing dental support organizations. Powered by 450+ community-rooted clinics and 8,000+ team members, we are united by one shared mission: to make Canadians smile.

We provide the non-clinical backbone for dental teams across the country, offering HR, marketing, finance, operations, and procurement support so local clinics can focus on what matters most — their patients.

https://www.123dentist.com/

We offer full-time, part-time, and casual opportunities, with the flexibility to work around your schedule - explore your options and learn more now!

• Welcome patients and provide a warm, professional experience at every visit.
• Answer phones, respond to patient inquiries, and manage appointment scheduling.
• Schedule new patient consultations, hygiene appointments, treatments, and follow-ups.
• Follow up with patients regarding outstanding treatment, appointments, and referrals.
• Verify patient information and maintain accurate records.
• Assist with dental insurance inquiries, estimates, pre-authorizations, and billing coordination.
• Coordinate effectively with dentists, hygienists, dental assistants, and the administrative team.
• Help patients understand their treatment options, appointment requirements, and financial arrangements.
• Handle patient concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain patient confidentiality and follow all office policies and privacy requirements.
• Support the overall efficiency and positive culture of the dental practice.

• Previous experience in a dental office preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Professional, positive, and compassionate personality.
• Ability to multitask and remain calm in a busy environment.
• Comfortable using computers, scheduling software, and electronic patient records. Experience with Dentrix is an asset.
• Strong ability to work independently as well as part of a team.
• Experience with dental insurance and treatment coordination.

• A welcoming and supportive team environment.
• Opportunity to grow within a patient-focused dental practice.
• Competitive compensation.
• Training and professional development opportunities.

123Dentist is an equal opportunity employer committed to diversity and inclusivity. The organization strives to build a workforce that reflects the communities it serves, including individuals with disabilities. Accommodations are available upon request throughout the recruitment process. Please inform our team if you need assistance at any stage

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Job ID: 12298