Director of School Success - East Region in Phoenix, Arizona at GradGuard

About GradGuard

As the leader in college tuition and renters insurance, GradGuard serves more than 1.7 million students across 1,900+ institutions.

Our national technology platform embeds innovative insurance protections into the enrollment processes of over 700 institutional partners, empowering schools to increase college completion rates and reduce the financial impact of preventable losses.

GradGuard supports College Life Protected, a social purpose entity that promotes research, professional development, and best practices that strengthen campus communities, families, society and the economic competitiveness of our nation.

GradGuard was recognized as one of the Top 50 Financial Technology Companies of 2025 by The Financial Technology Report, a RISE Internship Award winner, and a Phoenix Business Journal Best Places to Work finalist, GradGuard remains committed to innovation, excellence, and supporting students and families.

Hear from our students, families, and partners: https://www.youtube.com/@GradGuard

About the role

Are you a strategic account manager or customer success professional who thrives on driving revenue and building deep partnerships?

At GradGuard, we provide a critical safety net for college students and their families. We are looking for a Director of School Success to serve as the strategic account owner and primary relationship manager for a dedicated portfolio of university partners.

Note: While this role carries a "Director" title to reflect the strategic nature and high-level campus relationships required, it is an individual contributor (IC) position with no direct reports.

What you'll do

• Strategic Account Expansion: Actively identify and pursue opportunities to expand GradGuard’s full suite of products and services across different campus departments (Housing, Student Financial Services, Risk Management).
• Drive Product Adoption: Ensure school partners implement GradGuard’s products effectively, helping execute integrated marketing campaigns that support our embedded insurance model.
• Deepen Relationships: Build trust and credibility with key stakeholders at partner institutions, positioning GradGuard as an essential component of their student success strategies.
• Revenue Growth Initiatives: Design and implement innovative strategies within your portfolio to maximize financial impact, focusing on retention and expansion revenue.
• Cross-Functional Collaboration: Work closely with internal teams (marketing, product, sales) to advocate for your partners' needs.

Qualifications

• Experience: 2-5+ years in B2B account management, customer success, higher education partnerships, or strategic partnerships, with a track record of revenue retention and growth.
• Industry Knowledge: Prior experience in the higher education market, EdTech, or financial services is highly preferred.
• Strategic Mindset: Proven ability to navigate complex organizations, identify key decision-makers, and uncover expansion opportunities.
• Tech Savvy: Comfortable using modern sales and CRM tools (Salesforce experience is strongly preferred). Familiarity with the Apple ecosystem (including Keynote) is a plus.
• Communication Skills: Exceptional presentation and relationship-building skills to influence stakeholders at all levels.
• Education: Bachelor’s degree preferred.
• Flexibility: Willingness and ability to travel up to 30% of the time for campus visits, events, and trainings.