Staffing Manager (Home Care Services) in Santa Rosa, California at Caswell Bay Inc

• 2025 & 2024 - Best of the East Bay - Best Home Health Services, Diablo Magazine
• 2025 - Best of Oakland - Best Home Care Services for Seniors, Oakland Magazine
• 2025 - Top Home Care Agency, CommunityVotes Santa Rosa
• 2025 - Best of the Bay Area - Best Senior Living Provider, SFGATE
• 2023 Inc. Magazine - Listed as one of the 5000 Fastest-Growing Private Companies
• 2020 Certified “Great Place to Work”, 2020 Employer of Choice recipient

Come join the Hillendale Home Care team! We are a trusted in-home care partner working with senior care clients and caregivers throughout the San Francisco Bay Area and we’re looking for a Staffing Manager to join our growing Santa Rosa team!

What You’ll Be Doing:

• Manage Caregiver schedules by making daily adjustments in response to changes in client care needs and employee availability.
• Ensure caregivers possess the necessary training and skills as specified in the care plan and have received approval from the appropriate payer source(s).
• Record and report client case information, including scheduling and staffing modifications, cancellations, call-outs, hourly rate variations, overtime and/or mileage, as well as any client complaints or concerns
• Partner with the Client Care Management team to ensure constant and up-to-date communication when caregiving scheduling and services change
• Track client hours of service usage in the CRM system and monitor and communicate any instances of over-usage.
• Verify all client authorizations for services are up to date and that the type of services provided align with the requirements of the payer.
• Proactively send informational correspondence to caregivers as needed.
• Participate in a rotational on-call schedule to support our on-call vendor to help resolve escalated staffing issues during non-business hours.
• Work cross-departmentally
• Local travel up to 25% of the work week for field visits and community events.
• May assist with new hire orientations, in-person caregiver interviews, and document compliance as needed

What Hillendale Provides:

• $72,000-$80,000 salary with incentive comp
• Full-time opportunity with a growing company and innovative team
• Healthcare benefits
• 401(k) plan
• Paid time off
• Company holidays
• Fun, collaborative work environment

Experience, Skills, and Education:

• Associates Degree in general business or related field; Bachelor's Degree a plus
• 2+ years of experience working in the home care or health care industry
• Minimum of 1 year experience scheduling customer's services; preferably direct experience scheduling Caregiver shifts
• Excellent communication skills and ability to engage with our caregivers and clients
• Strong attention to detail and excellent time management skills
• Strong proficiency with Google Suite apps (Google Docs, Sheets, Slides, Gmail)