Parts Counter in Santa Barbara, California at CDJR of Santa Barbara

Compensation & Benefits

• $18 - $22/hour (commiserate of experience) + monthly bonuses

• Medical, Dental, Vision

• 401(k)

• Paid Time Off

Responsibilities

• Assist retail, wholesale, and internal service customers with parts inquiries and purchases.
• Provide outstanding customer service in person, over the phone, and via email.
• Accurately identify and source OEM and aftermarket parts using electronic parts catalogs and dealership software.
• Process customer orders from start to finish, including special orders and backorders.
• Supply technicians and service advisors with the correct parts in a timely manner to help maximize shop productivity.
• Receive, stock, organize, and maintain inventory while ensuring accurate bin locations and inventory counts.
• Perform routine inventory cycle counts and notify management of low stock or inventory discrepancies.
• Source unavailable parts from outside vendors when necessary while maintaining cost-effective purchasing practices.
• Verify pricing and parts accuracy for repair orders and collision estimates.
• Process returns, warranty parts, core returns, and credits according to dealership and manufacturer guidelines.
• Maintain a clean, organized, and safe parts department.

• Previous automotive parts experience is preferred; dealership experience is a strong plus.
• Working knowledge of electronic parts catalogs and dealership management systems (CDK Drive experience is preferred).
• Strong understanding of automotive parts, components, and repair terminology.
• Excellent communication and customer service skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Detail-oriented with accurate data entry and inventory management skills.
• Ability to lift up to 50 pounds and stand for extended periods.
• Valid driver's license with a clean driving record.
• High school diploma or equivalent.