Service Care Coordinator in Kennewick, Washington at Miramar Health Center Kennewick

Join our team as a Service Care Coordinator at Miramar Health Center in Kennewick, WA!

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

We invite you to explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families!

Position Highlights:

• 1.0 FTE (40 hours per week)

• $19.39-$23.76/hour DOE with the ability to go higher for highly experienced candidates

• Additional pay for your bilingual skills, paid on hours worked

• 100% employer-paid health insurance, including medical, dental, vision, Rx, 24/7 telemedicine

• Profit sharing & 403(b) retirement plan available

• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Executes incoming calls, assesses client/patient needs, and identifies appropriate services that are comprehensive and individualized to best serve each client/patient

• Collects appropriate documentation to support and determine program services eligibility

• Assists client/patient with scheduling dates for appointments or classes

• Processes patient referrals for a variety of services including Medical, Dental, and programs including Behavioral Health

• Monitors and documents active referrals and client participation

• Assists patients with completion of applications and forms required by the program(s) they will participate in. Ensures patient information is complete and entered in appropriate data system

• Responds to basic questions from patients

• Provides follow-up contact with patient regarding service and referrals recommended. Encourages client participation and retention in various programs and classes

• Performs work to align with productivity goals and standards including # patients, # encounters, # appointments scheduled and # classes facilitated

• Provides program administrative support such as data entry, client file management, report development and contract compliance

• Coordinates and promotes YVFWC programs. Recruits clients/patients for dental services, medical services, social services or education classes. Reserves conference rooms, obtains supplies, organizes snacks for classes

• Presents program information in various internal and external community meetings and functions as requested

• Tomando Master Trainer duties (if assigned):
  Required to train and support CDSMP Lay Leaders, ensure the fidelity of the curriculum and keep up to date with program changes, must maintain Tomando Master Trainer Certificate

• Perform other duties as assigned

Qualifications:

• High School Diploma or General Education Diploma (GED)

• One year of administrative support and customer service experience

• Two years’ administrative support experience in a social services or healthcare setting

• Valid Driver’s License and proof of automobile liability insurance coverage

• Applicable license or certification

• Some positions may require program specific certification

• This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved

• Ability to plan, coordinate and organize work projects

• Ability to provide professional written and verbal presentations

• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions

• Ability to effectively interact with the public, patients, and clinic staff in a professional manner

• Ability to understand and apply program requirements and applicable local, state and federal guidance

• Knowledge of the social and health agencies in the area and services they provide

• Effective verbal, written and listening communication skills

• Basic proficiency with a variety of computer programs including Microsoft Office, Word and Excel

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Visit our website at www.yvfwc.com to learn more about our organization!