Referral Testing Technician, 32hr, Nights in Worcester, Massachusetts at UMass Memorial Health

Description:

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Exemption Status:
Non-Exempt

Hiring Range:
$23.00 - $49.65
Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:
Monday through Friday, Weekends (Saturday and Sunday)

Scheduled Hours:
Nights, 32hr/week, 10p-6a, rotating weekends/holidays, flex

Shift:
3 - Night Shift, 8 Hours (United States of America)

Hours:
32

Cost Center:
10020 - 3326 Send Out

Union:
UFCW (United Food and Commercial Workers)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under the direction of and reporting to the Manger of Referral Testing, prepares samples for testing by pHing, weighing/measuring, incubation, processing samples by volumes and temperature, aliquoting, labeling and documentation of all pieces of required patient history and sample processing. Investigates testing requests for clinicians, lab staff, and clients: a.) explores alternate testing options, b.) communicates test-related problems issues, c.) investigates and responds to request for information for patient safety and customer relations cases, d.) provides recommendations for the appropriate resolution of sample problems and missing required information. Communicates testing requirements, issues of stability and/or problem samples to laboratory customers, including: a.) lab testing-related problems/issues reported by personnel from reference labs, b.) lab testing-related problems/issues identified through various daily reports produced by the lab information system, and any issues needing a genetic counselor to investigate. This position requires certification for shipping as mandated by the Federal Department of Transportation

Major Responsibilities:

• Prepares samples for shipping to reference laboratories by measuring and adjusting urine sample pH, weighing and aliquoting stool, processing samples by adding specialized stabilizers, centrifugation, incubation and pipetting specific volumes into shipping tubes.
• Coordinates and handles the manifesting, packing with appropriate temperature control, and shipping of laboratory samples according to DOT regulations.
• Handles complex issues/problems identified or reported by reference laboratories by documenting the occurrence of and suggested resolution of problems in the laboratories’ problem tracking system, to facilitate a timely resolution of all problems/issues.
• Creates case documentation for laboratory information system new test builds, and edits.
• Performs quality assurance, records temperatures, and performs monthly maintenance as required.
• Monitors outstanding sample management reports, monitors exception reports from reference laboratories and performs supply inventory.
• Performs a variety of routine duties such as preparing reagents and stains, preparing slides and specimens and disposal of biohazardous waste.
• Investigates and/or resolves other testing requests as assigned by Manager of Referral Testing.
• Conducts the above activities in a manner that helps to manage and maintain customer relationships, provides the best testing service for patients, and to ensure laboratory services provided to Medical Center and non-Medical Center clients meeting customer needs.
• Provides recommendations to the Manager of Referral Services regarding possible process improvements or other actions to reduce the occurrence of problems and/or improve quality.

Position Qualifications:

License/Certification/Education:

Required:

• High School.
• Ability to successfully complete and maintain employer-provided training and testing for the shipment of Category B Biological Substances Certificate.

Certification Requirement: This position requires a "Shipment of Category B Biological Substances" certification as mandated by the Federal Department of Transportation. While training is provided on the job, the successful candidate must obtain this certification within 120 days of their date of hire. Maintenance of this certification is a condition of continued employment. Failure to successfully obtain this certification within the 120-day period, or failure to maintain it thereafter, shall constitute a failure to meet the essential requirements of the position and will result in termination of employment for cause.

Preferred:

• Associates degree is strongly preferred.

Experience/Skills:
Required:

• Minimum of 3 years related experience in laboratory environment, with demonstrated related technical experience or an equivalent combination of education and experience.
• Strong working knowledge of lab operations and knowledge of medical terminology required.
• Demonstrated highly effective problem-solving abilities with strong attention to detail.
• Strong interpersonal skills with emphasis on diplomacy, professionalism, and good listening techniques.
• Demonstrated ability to manage multiple tasks and prioritize effectively under pressure.
• Experience utilizing personal computers and proficiency with standard Microsoft Office Suite applications required.

Preferred:

• Previous experience in a referral testing lab.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Weekend assignments may be adjusted or rotated as needed to meet departmental needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

About Us:

At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee or "caregiver" fills an important role for our patients and their families every day. Who is a caregiver? It's not just the person who delivers the care. It's all the people who make it work ... and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.