Host in Boston, Massachusetts at The 'Quin House

The 'Quin House is a multi-award-winning modern private social club in Back Bay that brings together a diverse mix of interesting and interested members of all ages, industries, and backgrounds to forge meaningful connections, expand lives and create a community of impact.

A vibrant, reimagined hospitality venture intended to enrich the lives of those who join, the club is based on the core principles of providing a place in the city that embraces diversity & inclusivity, stimulating experiences in programming, amazing food and beverage, beautiful design, top-notch hospitality and philanthropy.

PRIMARY RESPONSIBILITIES

Providing a warm, welcoming greeting to our members and their guests. Ensure that members are seated in a timely manner in accordance with The Quin service standards and ensuring high member satisfaction and an exceptional dining experience.

ABOUT THIS ROLE

• Provides leadership and instills a culture and work environment based upon respect, providing opportunities for staff to learn, grows and develops their abilities through training of employees, creating a positive, productive working environment
• Understands all policies, procedures, standards, specifications, guidelines for The Quin
• Greet and seat members with a smile at appropriate tables in a timely manner
• Be attentive of members’ needs
• Assist in providing a pleasant dining experience
• Assist in collection of credit cards from members and servers as needed.
• Answer the telephone/take reservations/properly inform guests of all offerings
• Ensure quality control of menus regarding cleanliness and appearance
• Perform opening and closing duties according to established side work checklist
• Have a complete knowledge of standards of service
• Have a thorough knowledge of menus and current specials in all applicable venues
• Assist servers in the servicing of guests as needed
• Assume 100% responsibility for the quality of services provided
• Fill in where needed to ensure guest service standards and efficient operations
• Ensure overall guest satisfaction.
• Assist in the investigation of member complaints regarding food quality and service
• Ability to assist in other related food and beverage outlets if and when required
• Assume additional tasks assigned to you by your direct supervisor or any manager of The Quin that are reasonable requests

WHO WE ARE LOOKING FOR

• Experience in a hotel or restaurant experience preferred
• Service oriented style with professional presentations skills
• Maintain high standards of personal appearance and grooming
• A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team’s work
• Ability to learn and master NorthStar POS
• Excellent oral and written communication skills
• Detail oriented, good prioritization and follow up skills
• Basic understanding of Health and Safety, Food Hygiene and Employment Legislation
• Open availability and flexibility to work according to the needs of the business
• Comfortable with WORD
• High School Diploma or equivalent
• Open availability and flexibility to work according to the needs of the business
• Strong computer skills and proficiency with Microsoft Office Suite
• High School Diploma or equivalent
• Strong written and verbal English skills, additional languages are a plus