ADA Eligibility Analyst in Lakewood, Washington at Pierce Transit

Are you experienced in accessibility, reviewing complex information, and making objective decisions? Do you bring strong attention to detail, sound judgment, and the ability to communicate clearly and professionally with individuals with disabilities, medical professionals, caregivers, and community partners? If so, we invite you to bring your skills to Pierce Transit as an ADA Eligibility Analyst.

In this role, you will review applications, documentation, and completed ADA assessments to determine eligibility for paratransit services in accordance with established ADA requirements and Pierce Transit policies. You will interpret assessment results, apply eligibility criteria consistently and objectively, communicate determinations clearly, and provide information about alternative transportation resources when appropriate.

Success in this position requires strong analytical skills, professionalism, discretion, and the ability to apply established eligibility requirements consistently while providing respectful and professional customer service.

Key Competencies

• Attention to Detail & Sound Judgment – Accurately reviews complex information, evaluates eligibility, and makes well-informed decisions.
• Communication & Customer Service – Communicates clearly, professionally, and compassionately with applicants, customers, medical professionals, caregivers, and community partners.
• Knowledge of ADA & Accessibility – Applies ADA regulations, disability-related considerations, and accessible transportation principles to eligibility decisions and service delivery.
• Collaboration & Community Engagement – Builds productive relationships and represents Pierce Transit professionally in public forums, appeal hearings, and interagency settings.
• Organization & Accountability – Manages multiple priorities, maintains accurate records, meets deadlines, and independently carries out responsibilities with professionalism and discretion.

BENEFITS:
At Pierce Transit, our employees’ health is important to us too! That’s why we offer four on-site gyms and an incredible Wellness Program in addition to excellent medical, dental, and vision packages.

If your career goals change while you’re employed, we are here to help. Pierce Transit offers $5,000 per year (up to a total of $18,000) in Tuition Assistance after your one-year anniversary. Certifications, and career skills must be connected to a position at Pierce Transit.

All of Pierce Transit are required to participate in the Washington State Public Employees' Retirement System (PERS). Pierce Transit offers two Public Employees Retirement System (PERS) plans to choose from, PERS2 and PERS3, as well as a matching program for 457 deferred compensation.

Employees are not covered under the Social Security System except for a 1.45% payment for Medicare.

Pierce Transit provides an ORCA Card benefit for each employee and a family member. This benefit provides free access to service on Pierce Transit, Sound Transit, Community Transit, Everett Transit, King County Metro, Kitsap Transit, Seattle Monorail, Seattle Streetcar, King County Water Taxi and Kitsap Foot Ferry.

PAID LEAVE:
Full-time Pierce Transit employees are eligible to receive 11 paid holidays, 2 personal paid holidays, 12 days of sick leave, and 12 vacation days per year. Part-time employees, receive pro-rated leave, to include sick leave, vacation, personal holiday and holiday pay. Vacation leave accrual rates increase per the applicable Collective Bargaining Agreement.

If you're not currently living in the Lakewood-area, that's not a problem! We may be able to help with reimbursing up to $2,500 in moving expenses for those who physically relocate their primary residence to the Pierce/King/Thurston County area (substantiated with receipts). Washington State was recently recognized as being number 1 in the nation for quality of life; read more about that here.
The following functions are not intended to serve as a comprehensive list of all duties performed in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Reviews ADA eligibility applications and makes determination of eligibility within established periods and in accordance with ADA regulations and agency policy. Conducts Paratransit eligibility screening process including review of new and recertification of existing Paratransit eligibility applications; determine whether information provided is sufficient to determine eligibility, or identify additional information required to determine eligibility (i.e., In-Person Assessment, Functional Assessment of Cognitive Transit Skills, phone interviews and professional verification.
• Reviews, documents, and records pertinent eligibility information gathered from applicant, caregiver, vocational, educational and medical professional(s) during eligibility screening process.
• Analyzes medical terminology, medical conditions and/or disabilities as they correlate to physical or cognitive functional capacity through review of applicant records and in-person evaluation.
• Informs applicants of eligibility decisions and of the formal appeal process.
• Audits existing certification clients by analyzing ridership reports to determine client's functional abilities and ensure client's eligibility is correctly assigned.
• Responds to customer inquiries/complaints via phone, correspondence, email, and in person.
• Researches, creates and maintains questions relating to professional verification portion of ADA screening process.
• Assist with preparation of periodic/special narratives and statistical reports on eligibility trends for Paratransit services.
• Represents the agency for ADA Eligibility appeal hearings.
• Attends/participates in mandatory agency all employee meetings, division safety meetings, agency security awareness, and other agency-required trainings.
• Maintains department inventory of general operating supplies. Maintains records of annual expenditures.
• Verifies and processes department invoices for services and supplies from outside vendors.
• Represents Pierce Transit at public forums and Interagency Advisory Group meetings; develops and delivers presentations and supporting materials tailored to these audiences.
• Demonstrates regular and consistent attendance.
• Performs related work as required.

MINIMUM QUALIFICATIONS

• Associate degree in Occupational Therapy, Social Work, or a closely related field, and
• Minimum three (3) years of relevant experience working with people with disabilities or senior citizens, including disability services, mobility training, travel training, orientation training, or assessing and determining benefit eligibility.
• Relevant work experience may substitute for the required education on a year-for-year basis.

DESIRED QUALIFICATIONS

• Public sector experience desired.
• Experience in the transportation industry is preferred.

LICENSING, CERTIFICATIONS AND OTHER LEGAL REQUIREMENTS
Individuals must pass a background check. Must possess and maintain a valid driver license.

Knowledge, Skills and Competencies:

Knowledge of:

• ADA legislation, regulations, and requirements
• Medical terminology
• Principles and practices of transit and paratransit services
• Basic bookkeeping procedures
• Business English
• Standard office procedures
• Microsoft Office products

Skill in:

• Performing a variety of duties, often changing from one task to another of a different nature (multi-tasking)
• Customer service
• Communications (verbal and written)
• Data input
• Organizational/time management skills
• Attention to detail
• Computer and database skills
• De-escalation tactics (verbal)

Competencies

• Regularly meets expectations for work schedule, accomplishing assignments, and serving as a source of supply and support for the department, customers, and/or the organization.
• Demonstrates responsibility for, and handles accurately, the details associated with one’s work.
• Working effectively and productively with others, sometimes in a team setting. Working cooperatively, effectively and productively with internal and external customers.
• Speaks, writes, and listens effectively in a variety of circumstances, sharing information and ideas with others.
• Aligns own behavior and decisions with the needs and goals of the organization to increase productivity and efficiency.
• Operates personal computer; accesses desired applications and utilizes needed programs, tools, and utilities.

Physical Requirements
The position involves sedentary work, such as exerting up to 20 lbs. of force occasionally, a negligible amount of force frequently, or constantly having to lift, carry, push, pull or otherwise move objects. Involves sitting most of the time, with common physical demands involving desk or office related work.

Working Conditions
This position works in an office environment relatively free from unpleasant environmental conditions or hazards. Frequent travel to locations within service territory for meetings and/or presentations.

Application Instructions
To be considered for this vacancy, you must apply online.

1. The online application must include a chronological work and/or education history covering a ten-year period.
2. A cover letter and resume are required and can be attached with your application. A resume will not substitute for completing the "work experience" and "education" sections of the application.
3. At least 3 professional references should be included with names, professional titles, and current phone numbers and/or email addresses.

For questions regarding this recruitment or assistance with the application process, please contact Pierce Transit Recruitment Team at 253-581-8095 or jobs@piercetransit.org.

If you are having technical difficulties creating, accessing or completing your application, please call NEOGOV toll-free at (855) 524-5627 or email support@neogov.com.

Pierce Transit Is An Equal Employment Opportunity Employer
Pierce Transit has a strong commitment to the community we serve and our employees. As an equal opportunity employer, we strive to have a workforce that reflects the community we serve. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Pierce Transit's Equal Employment Opportunity (EEO) policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.