Front Desk in New Albany, Ohio at NAPL - New Albany Plain Local Joint Park District

POSITION SUMMARY

A Recreation Center Front Desk job involves welcoming visitors, handling registrations (memberships, classes, rentals), answering phones/emails, processing payments, managing facility bookings, promoting programs, maintaining the reception area's cleanliness and appearance, enforcing policies, and ensuring a positive, safe, and informative experience for all patrons, acting as the primary point of contact. Key duties include operating booking software, providing program info, handling money, and maintaining a professional, helpful demeanor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Customer Service: Greet visitors, answer questions (in-person, phone, email) about programs, memberships, and facilities.
• Registration & Booking: Register patrons for activities, classes, and room rentals; manage facility schedules and reservations.
• Financial Transactions: Receive and record payments (cash, credit), issue receipts, and handle daily cash-outs.
• Membership Management: Check in members, process renewals, and promote membership benefits.
• Facility Operations: Maintain a clean, tidy, and welcoming reception area; assist with room setups as well as opening and closing of the facility.
• Information & Promotion: Provide up-to-date info on classes, events, parks, and promotions.
• Policy Enforcement: Ensure patrons adhere to center rules and procedures, maintaining a safe environment.
• Administrative Tasks: Answer multi-line phones, take messages and perform clerical duties.
• Recognize unusual or threatening conditions and take appropriate action.
• Must be 17 years of age or older.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong communication (verbal & written) and interpersonal skills.
• Ability to operate booking/point-of-sale systems.
• Professional, courteous, and helpful attitude.
• Ability to multitask and work independently or in a team.
• Knowledge of recreation programs and center policies.
• Licensure or Certification Requirements:
• CPR and First Aid certification required within the first 30 days of employment at no cost.

REPORTING STRUCTURE

• Reports directly to the Facilities and Operations Manager and/or Manager on Duty.