District Manager in Ferndale, Michigan at EPIC Health System LLC

Location: Ferndale, MI
Employment Type: Full-Time

At EPIC Health, we're transforming healthcare through innovation, operational excellence, and an unwavering commitment to the patients and communities we serve. As a District Manager, you'll lead multiple clinics and service lines, driving operational performance, developing high-performing teams, and ensuring exceptional patient experiences across your assigned market.

While this posting is for a District Manager position based in Ferndale, candidates who apply may also be considered for other current or future leadership opportunities within EPIC Health that align with their experience, skills, and career goals.

This is an ideal opportunity for an experienced healthcare leader who enjoys solving complex operational challenges, coaching leaders, improving performance, and making a measurable impact across multiple locations.

• Oversee the day-to-day operations of multiple clinic locations and service lines.
• Drive operational consistency, workflow optimization, and process improvement across assigned sites.
• Monitor key performance indicators (KPIs) and implement action plans to improve quality, efficiency, patient satisfaction, and financial performance.
• Ensure clinics operate in compliance with organizational policies, regulatory requirements, and operational standards.
• Identify operational challenges and implement sustainable solutions that improve performance and patient care.

• Recruit, mentor, coach, and develop high-performing Practice Managers, supervisors, and operational leaders.
• Foster a culture of accountability, collaboration, continuous improvement, and service excellence.
• Conduct regular performance reviews, coaching sessions, and leadership development activities.
• Support succession planning and help build future operational leaders within the organization.
• Promote employee engagement, retention, and professional growth.

• Drive achievement of operational, financial, productivity, and growth goals across assigned locations.
• Monitor budgets, staffing levels, labor utilization, scheduling efficiency, and clinic performance.
• Identify opportunities to improve revenue, reduce operational costs, and maximize efficiency without compromising quality.
• Support practice growth through provider onboarding, capacity planning, and operational expansion initiatives.

• Champion an exceptional patient experience across all locations.
• Resolve escalated patient concerns with professionalism, urgency, and compassion.
• Monitor patient satisfaction metrics and implement improvements where needed.
• Ensure every clinic consistently delivers outstanding service and patient-centered care.

• Ensure compliance with HIPAA, OSHA, CLIA, CMS, and organizational policies.
• Maintain readiness for regulatory surveys and operational audits.
• Monitor documentation quality, safety standards, and operational compliance.
• Address operational risks proactively before they impact patient care.

• Lead implementation of new operational initiatives, technologies, and workflow improvements.
• Collaborate with executive leadership and corporate departments on organizational projects.
• Utilize Lean thinking and continuous improvement principles to eliminate waste and improve efficiency.
• Use operational data and reporting to drive informed decision-making and measurable improvements.

• Partner closely with physicians, providers, Practice Managers, Clinical Leadership, Human Resources, Revenue Cycle, Information Technology, Marketing, and other shared services.
• Ensure strong communication and alignment across departments.
• Serve as the operational leader responsible for the overall success of assigned clinics and markets.

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• Minimum of 5 years of progressive healthcare leadership experience, preferably overseeing multiple clinics, departments, or service lines.
• Demonstrated success leading operational teams in a fast-paced healthcare environment.
• Experience managing multi-site operations, ambulatory care, primary care, or physician practices preferred.
• Strong understanding of healthcare operations, staffing, financial performance, workflow optimization, and patient experience.
• Experience implementing operational improvements and leading organizational change.
• Proficiency with Electronic Health Records (EHRs), Microsoft Office Suite, and operational reporting tools.
• Excellent leadership, communication, coaching, organizational, and problem-solving skills.

• Master's degree in Healthcare Administration (MHA), Business Administration (MBA), or a related field.
• Experience with Athenahealth or similar EHR platforms.
• Lean, Six Sigma, or Continuous Improvement experience.
• Experience supporting organizational growth, acquisitions, or multi-site expansion.

• Multi-site operations management
• Healthcare leadership
• Strategic planning
• Financial management
• Team development and coaching
• Performance management
• Process improvement
• Change management
• Operational excellence
• Patient experience leadership
• Data-driven decision making
• Cross-functional collaboration
• Strong communication and presentation skills
• Critical thinking and problem-solving

• Lead multiple clinics and make a meaningful impact on healthcare delivery.
• Join a rapidly growing organization focused on innovation and operational excellence.
• Work alongside collaborative leaders who are passionate about improving patient care.
• Opportunity to lead transformational initiatives across multiple locations.
• Clear opportunities for career growth and leadership advancement.

• Competitive compensation
• Comprehensive Medical, Dental, and Vision benefits
• 401(k) Retirement Plan
• Paid Time Off and Paid Holidays
• Professional development and leadership training
• Employee Assistance Program (EAP)
• Collaborative, mission-driven culture
• Employee recognition and career advancement opportunities

If you're a results-driven healthcare leader who enjoys building high-performing teams, improving operations, and creating exceptional patient experiences, we'd love to hear from you.

Apply today and help shape the future of healthcare at EPIC Health.

Visit www.epichs.org to learn more.

Background checks are required for this role.