Renewals Specialist in India at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Renewals Specialist based in India.

We are seeking a Renewals Specialist to manage customer renewal processes and ensure seamless contract continuation for key accounts. This role plays an essential part in maintaining strong customer relationships, supporting revenue retention, and coordinating with internal teams to deliver accurate and timely renewals. You will manage opportunities from identification through closure, ensuring contracts, pricing, documentation, and customer requirements are handled efficiently. The position requires strong organizational skills, attention to detail, and the ability to collaborate across sales, technical, finance, and customer-facing teams. You will work in a technology-focused environment supporting global customers and complex service agreements. This is an excellent opportunity for a detail-oriented professional who enjoys problem-solving, process management, and contributing to business growth.

The Renewals Specialist will oversee the complete renewal lifecycle, ensuring customer agreements are accurately managed, processed, and finalized within established timelines. The role requires strong coordination skills, business awareness, and the ability to manage multiple priorities while maintaining high service standards.

• Manage medium and large customer renewals from initial identification through final renewal decisions.
• Maintain renewal opportunities in CRM systems, ensuring accurate status updates, documentation, pricing, costs, and margin information.
• Monitor opportunity pipelines to meet service-level agreements, quality standards, and renewal deadlines.
• Review account details, contracts, and records to prepare accurate asset lists and renewal documentation.
• Collaborate with sales teams, customers, technical teams, and solution specialists to validate contract information.
• Obtain renewal pricing based on negotiated agreements, partner discounts, and customer requirements.
• Work with manufacturers and vendors to secure competitive pricing and special bids when needed.
• Prepare renewal proposals, contracts, statements of work, and service documentation.
• Support account teams with customer requests, contract modifications, and renewal-related updates.
• Coordinate contract and invoice request processes by collaborating with multiple internal teams.
• Participate in customer meetings and provide renewal support when required.
• Ensure maintenance agreements are completed and closed within expected timelines.
• Assist with invoice-related questions, disputes, and credit request processes in collaboration with finance teams.
• Act as a subject matter expert for maintenance agreements, account research, and contract analysis.
• Support reporting, administrative tasks, documentation updates, and department projects as needed.
• Participate in training sessions and follow established processes and procedures.

The ideal candidate is a highly organized and proactive professional with experience in renewals, customer operations, sales support, or contract management. You should be comfortable managing multiple priorities, communicating with different stakeholders, and working independently in a remote environment.

• Bachelor’s degree or equivalent combination of education and professional experience.
• Minimum three years of experience in a communications, business, customer operations, sales support, or related environment.
• Strong verbal and written communication skills.
• Excellent organizational skills with the ability to manage deadlines and competing priorities.
• Ability to work independently while maintaining accuracy and focus throughout projects.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent attention to detail when reviewing contracts, pricing, and customer information.
• Proficiency with Microsoft Office Suite, especially Excel, Word, and Outlook.
• Experience working with CRM platforms and opportunity management tools.
• Strong technology knowledge and comfort working with business systems.
• Ability to quickly learn new processes, tools, and technical concepts.
• Experience with Avaya services or related telecommunications solutions is preferred.

• Annual salary range of 600,000 – 800,000.
• Remote work opportunity from India.
• Comprehensive health insurance coverage.
• Employee wellness program focused on mental health and wellbeing.
• Reward and recognition programs.
• Company incentive programs.
• Attractive leave benefits, including holiday leave, maternity leave, paternity leave, birthday leave, bereavement leave, and paid personal time off.
• Opportunities for professional growth, learning, and career development.
• Strong focus on work-life balance.
• Immigration support program to Canada for eligible employees.