Program Manager, Health Center Operations in at PeopleOne Health

ABOUT PEOPLEONE HEALTH:

PeopleOne Health is one of the fastest-growing providers of value-based primary care and has earned the best-in-class member satisfaction scores. We deliver exceptional healthcare that reduces costs and significantly improves health outcomes by focusing on preventive care, behavior change, and keeping people healthier. The key to our successful culture is living our motto: care for yourself; care for each other; care for our members.

JOB SUMMARY:

The Program Manager of Health Center Implementations is responsible for leading the end-to-end execution of new health center openings. Acting as the primary internal project lead, this role oversees the entire lifecycle of clinic deployment, starting from the point of contract execution through the official opening day of seeing patients. The Program Manager will coordinate cross-functional internal teams and manage budgets, timelines, and resources to ensure all health centers are launched on schedule, within budget, and to the highest standards of operational and clinical readiness.

SUPERVISORY RESPONSIBILITIES:

This position provides supervision to others: No

• Provides matrixed leadership and direction to cross-functional implementation team members, including IT, Facilities, Human Resources, Clinical Operations, and Supply Chain.

ESSENTIAL JOB FUNCTIONS:

• End-to-End Project Management: Develop, manage, and execute comprehensive project plans for multiple concurrent health center openings, ensuring all milestones from the post-contract internal kickoff to "go-live" are met.
• Cross-Functional Coordination: Partner closely with internal departments to coordinate facility design and construction, equipment procurement, IT infrastructure installation, and clinical systems configuration.
• Internal Stakeholder Management: Serve as the primary driver of implementation progress. Lead regular internal status meetings, provide progress reports to leadership, and align cross-functional teams around key deliverables.
• Operational Readiness: Collaborate with HR and Clinical Operations to ensure all clinic staff are hired, credentialed, trained, and ready for patient care prior to opening day.
• Risk Management: Identify potential bottlenecks, construction delays, or compliance risks early in the process and develop effective mitigation strategies to keep the project on track.
• Budget Oversight: Monitor project budgets closely, ensuring all implementation costs related to facilities, staffing, and equipment remain within approved financial targets.
• Go-Live Support: Lead the final site-readiness walkthroughs and command center operations during the launch phase to ensure a seamless transition to the ongoing operational team on opening day.

SKILLS & ABILITIES:

• Exceptional project and program management skills, with the ability to balance multiple complex projects simultaneously.
• Deep understanding of healthcare operations, clinic workflows, and healthcare facility requirements.
• Outstanding interpersonal and communication skills, with a proven ability to build relationships with cross-functional internal teams, department heads, and executive stakeholders.
• Strong problem-solving skills and the ability to adapt quickly to changing circumstances or unforeseen delays.
• Proficiency with project management software (e.g., Smartsheet, Asana, MS Project) and standard office applications.

EDUCATION & CERTIFICATIONS :

• Bachelor’s degree in Healthcare Administration, Business Administration, Project Management, or a closely related field required.
• Master’s degree (MHA, MBA) preferred.
• Project Management Professional (PMP) or similar certification is highly desirable.

EXPERIENCE:

• Minimum of 5–7 years of progressive project or program management experience.
• At least 3 years of specific experience in healthcare operations, clinic implementations, health center build-outs, or healthcare facility openings.
• Proven track record of successfully managing complex, cross-functional projects from inception to completion.

PHYSICAL REQUIREMENTS:

(The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.)

• Prolonged periods of sitting at a desk and working on a computer.
• Requires travel (up to 10% to various new health center site locations to oversee build-outs and manage opening week activities.
• Fast-paced environment that may require occasional evening or weekend work to meet critical deadlines and support go-live events.