Customer Service Representative in CALDWELL, Idaho at High Country Plastics LLC

High Country Plastics, a Subsidiary of MAKS Plastics

LOCATION: Caldwell, Idaho

DEPARTMENT: Customer Service

REPORTING TO: Plant Manager

High Country Plastics, a rotational molding division and a subsidiary of MAKS Plastics, is committed to providing safe, durable, creative, and efficient products for our customers and the animals they care for. Our diverse product offering includes solutions across feeding, watering, trailer accessories, barn organization, and more. We take pride in developing products that save our customers time and money while delivering the quality and durability they expect.

At MAKS Plastics, we thrive on a People First, Customer focused Culture that works hard, plays hard and is Family Focused. MAKS Plastics LLC is a Rotational molding and Thermoforming plastic component supplier for the RV, Marine and Custom industries. Our products are diversified to offer our employees stability and growth.

SUMMARY: This position serves as a key point of contact for customers, dealers, distributors, visitors, and internal teams, ensuring a best-in-class customer experience while supporting front office operations at our Caldwell facility. The ideal candidate will be highly organized, customer-focused, and capable of balancing customer service, order management, and front desk responsibilities in support of our growing agricultural product line.

KEY RESPONSIBILITIES:

Front Desk Management

• Serve as the first point of contact for visitors, customers, vendors, and contractors, creating a welcoming and professional experience.
• Answer and direct incoming phone calls to appropriate team members and departments.
• Maintain reception and common office areas to ensure a professional appearance.
• Assist Human Resources with onboarding activities, visitor orientation materials, and employee communications as needed.

Customer Relationship Management

• Provide exceptional service to customers, dealers, distributors, and end users via phone, email, and other communication channels.
• Respond promptly to inquiries regarding products, pricing, order status, availability, lead times, and shipping information.
• Build and maintain strong relationships with customers within the agricultural, equine, livestock, and specialty retail markets.
• Professionally resolve customer concerns and coordinate solutions with internal teams.

Order Entry & Order Management

• Accurately enter and process customer orders within the company's ERP system.
• Verify pricing, inventory availability, shipping requirements, and product specifications.
• Monitor open orders and proactively communicate updates, delays, and delivery information to customers and internal team.
• Coordinate with production, planning, purchasing, and shipping departments to ensure on-time order fulfillment.

Dealer & Sales Support

• Support sales initiatives by preparing quotations, processing sales-related documentation, and following up on customer requests.
• Assist dealers and distributors with product information, promotional programs, and account needs.
• Maintain customer records, pricing files, and account documentation.
• Collaborate with sales leadership to support the continued growth of the High Country Plastics product portfolio.

Cross-Functional Collaboration

• Partner closely with manufacturing, logistics, quality, and inventory teams to meet customer expectations.
• Communicate production schedules and inventory updates to customers and sales representatives.
• Gather and communicate customer feedback to support product and process improvements.

Administrative Responsibilities

• Maintain accurate records of customer interactions and transactions.
• Generate reports and provide order status updates as needed.
• Support special projects and continuous improvement initiatives.
• Perform additional duties as assigned.

QUALIFICATIONS:

• 2+ years of experience in customer service, administration, or finance-related roles (manufacturing experience preferred).
• Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams).
• Excellent communication, organization, and problem-solving skills.
• Ability to manage multiple priorities and deadlines in a dynamic environment.
• Strong written and verbal communication abilities.
• Ability to handle confidential information with discretion.

PHYSICAL REQUIREMENTS:

• Ability to work in an office and manufacturing environment, which may include exposure to noise, dust, and varying temperatures.
• Ability to Sit, stand and walk for long periods.

COMPANY CULTURE:

At MAKS Plastics, we believe that our people are our greatest asset. We foster a collaborative and inclusive work environment where every team member is valued and encouraged to contribute their unique skills and perspectives. Our culture is built on the principles of innovation, continuous improvement, and mutual respect. We support professional growth and development through ongoing training and career advancement opportunities.

BENEFITS:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and innovative work environment
• Health, Dental, Vision, and Life Insurance
• Employer Contribution to Health Savings Account
• Matching Retirement Savings Plan

QUALIFICATIONS:

• 2+ years of experience in customer service, administration, or finance-related roles (manufacturing experience preferred).
• Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams).
• Excellent communication, organization, and problem-solving skills.
• Ability to manage multiple priorities and deadlines in a dynamic environment.
• Strong written and verbal communication abilities.
• Ability to handle confidential information with discretion.

PHYSICAL REQUIREMENTS:

• Ability to work in an office and manufacturing environment, which may include exposure to noise, dust, and varying temperatures.
• Ability to Sit, stand and walk for long periods.