Donor Services Specialist in BOCA RATON, Florida at Gift of Life Marrow Registry Inc

Summary Statement

The Donor Services Specialist motivates potential donors in the Gift of Life’s registry to complete a confirmatory blood draw or extended testing.

Responsibilities

• Contacts donors via the telephone and/or e-mail when called for further testing after initial recruitment.
• Speaks with the donor and motivates with educational information on the donation process.
• Seeks first contact support from donor advocates as necessary
• Schedules donors for blood sample collections, coordinates testing kit distribution, and tracks deliveries.
• Follows up with donors, drawing laboratories, phlebotomists, donor contacts, registries and transplant centers.
• Troubleshoots unexpected complications associated with scheduling procurement and delivery of samples.
• Develops relationships with phlebotomy services and laboratories.
• Documents all procedures and workflows and recommends process improvement.
• Performs other departmental duties as necessary, including but not limited to donor database maintenance, recruitment initiatives and web-based research.
• Researches donors and calls associated contacts via social media.
• Responsible for meeting individual and group Key Performance Indicators (KPI)
• Other duties as assigned

Knowledge, Skills and Experience

• Ability to prioritize work and multi-task effectively.
• Sales Experience preferred.
• Excellent oral and written communication skills.
• Outstanding interpersonal skills, phone etiquette and sense of business protocol.
• Proficient with MS Office Suite, including Outlook, Word and Excel.
• Strong problem-solving and troubleshooting skills.
• Motivated and goal-oriented self-starter.
• Flexible schedule and willingness to travel as needed.
• Able to demonstrate high degree of compassion and sensitivity when dealing with donors and their families.