Client Services Coordinator in Monona, Wisconsin at Lake Ridge Bank

Purpose of Position: The primary purpose of the Client Services Coordinator is to provide administrative assistance to the Financial Advisors by facilitating the service of existing clients, supporting business development activities, establishing new accounts, and performing accounting and clerical functions required for brokerage office operation. A secondary purpose is to engage in business development activities as determined by the Financial Advisor and Operations Manager. This position may be based out of various Lake Ridge Bank locations, with flexibility available depending on organizational and business needs.

ESSENTIAL RESPONSIBILITIES:

Facilitate the Servicing of Existing Clients:

• Maintain and monitor Financial Advisor’s retention calendar, ensuring appropriate client contact, including but not limited to daily contact of existing clients.
• Maintain up-to-date status of client files as related to statements, postings and required documents and/or the updating of documents.
• Prepare materials for client reviews which may include LPL reports and Morningstar.
• Update client data sheets and risk assessment forms.
• Monitor accounts for unusual activities including but not limited to large redemptions, unusual purchases and name and address changes.
• Update any LPL account that becomes dormant or non- networked.

Support Business Development Efforts:

• Prepare proposals and other materials as requested. File materials as required.
• Periodically examine sales materials to ensure that they are up-to-date and in adequate supply.
• Responsible for direct-mail activities as needed.

Establish New Accounts:

• Follow established Onboarding procedures by preparing required documentation for opening new accounts. Review paperwork to ensure completeness, legibility, and accuracy. Scan and retain in client digital folders.
• Create new customer digital files that are organized, complete, chronological, and compliant with regulations.
• Add new accounts to the representative’s retention calendar and Outlook for ticklers pertaining to reviews, birthdays, and a one-time initial follow-up letter/phone call.

Accounting/Clerical Functions:

• Process all new transactions, including those involving applications, checks, and routine service work on a daily basis.
• Maintain advertising compliance file.
• Maintain correspondence file.

Other Responsibilities:

• Welcome clients and visitors to the office and provide courteous service in person and over the telephone.
• Review pending issues on a daily basis to ensure that all matters are expeditiously handled.
• Process incoming and outgoing mail as directed.
• Perform other duties as assigned or requested by the Financial Advisor, or others as needed.
• Completes all annual bank and FINRA security and compliance training and stays current on all LPL compliance regulations
• Adheres to Bank Security/compliance and policy guidelines for the Financial Advisory area
• Always maintain confidentiality of client information
• Stay current on all compliance regulations.

Minimum Qualifications:

• Associates degree in Finance, Accounting, Business and/or similar field of education or 1-3 years previous work experience in a similar position required.
• Previous work experience in a financial institution and/or with financial institution products/services
• Exceptional interpersonal and communication skills (in person, phone & written) in order to communicate and relate effectively with clients, associates, vendors, etc.
• Strong analytical/critical thinking/problem solving skills
• Strong math skills with the ability to work precisely with numbers and financial calculations
• Strong attention to detail with the ability to work efficiently & accurately as well as the ability to follow up on pending items in a timely fashion
• Demonstrated ability in exercising independent judgment
• Strong organizational skills, including the ability to prioritize multiple/competing tasks and remain calm while working in a fast paced/deadline driven environment
• Demonstrated working knowledge of Microsoft Office Suite, advanced typing/keyboarding skills and the ability and willingness to learn new programs and software
• Ability to put forth the extra effort necessary to make the office a successful operation including but not limited to working additional hours that may require evenings/weekends on occasion
• Ability to maintain confidential customer information
• Ability to read, write, understand and speak English clearly
• Ability to represent the organization in a professional, positive manner

Preferred Qualifications:

• Bachelor’s degree in Finance, Business, Accounting, Economics or related discipline
• 2-3 years previous work experience in a role requiring a high degree of accuracy within a wealth management environment
• Series 7 and 66 License
• Life and Health Licenses
• Further advanced designations, licenses within the financial advisory arena
• 4-5 years previous work experience in a similar financial advisory/wealth management position
• Previous financial sales experience

Equipment Used: Computer, multi-line telephone, printer, scanner, fax machine, calculator, copy machine and other general office equipment.

Physical Demands:

• Hearing, visual dexterity, speaking
• Continuous standing, handling, reaching, repetitive motions
• Moderate, strenuous physical effort in frequent lifting, carrying of up to 20 lbs

Lake Ridge Bank values a diverse workforce and is an Affirmative Action/Equal Opportunity Employer.

Consistent with Lake Ridge Bank's commitment to employ and advance qualified individuals with disabilities, Lake Ridge Bank provides reasonable accommodation to apply for or perform a job. Some examples of reasonable accommodation include alternate methods to apply, providing documents in an alternate format, altering work procedures, specialized equipment or use of an interpreter. If an individual needs reasonable accommodations to apply or perform a job here at Lake Ridge Bank, please contact Human Resources at (608) 849-2700 or email us.