Customer Onboarding & Training Coordinator in at SupportNinja

• Coordinate and schedule onboarding and training sessions for new customers
• Deliver product or service training to customers through live sessions, webinars, or self-service materials
• Track onboarding milestones and follow up on outstanding action items
• Serve as a point of contact for customer questions during the onboarding process
• Maintain and update onboarding and training materials and documentation
• Partner with internal teams to resolve onboarding issues or delays
• Gather customer feedback to support continuous improvement of onboarding and training programs
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of customer onboarding, training methods, and industry standards and best practices through training and learning initiatives
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications of a Customer Onboarding & Training Coordinator?

Minimum of one (1) year of experience in customer onboarding, training, or a related client-facing role

Strong presentation and facilitation skills, with the ability to deliver engaging training sessions

Strong organizational skills, with the ability to manage multiple onboarding cases simultaneously

Strong written and verbal communication skills

Proficiency with training, LMS, or customer onboarding tools

Strong customer service orientation, with the ability to support customers through the onboarding process

Demonstrated ability to work independently with minimal supervision

Strong attention to detail, with the ability to track onboarding progress accurately

Experience developing or updating training materials, a plus

Preferred Qualification

• Outbound Sales / Cold Calling Experience: Highly beneficial as the daily tasks closely mirror this workflow (especially for ITQC).
• Technical Support / Troubleshooting: Must have basic troubleshooting knowledge to resolve customer issues.
• Tool Proficiency: Prior hands-on experience with Salesforce and Zendesk.

If you are interested, you can access your instant interview here: https://alpharun.com/i/4LnQX9TzJgZ5p3S-U6sbJ

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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