Social Services Floater in San Francisco, California at Bernal Heights Neighborhood Center

The Bernal Heights Neighborhood Center (BHNC) is seeking a flexible, compassionate, and resourceful Social Services Floater to provide direct support across our Senior Services and Service Connection programs.

This is a dynamic position for someone who enjoys working with people, can adapt quickly, and is comfortable supporting different programs and community sites based on need. The Social Services Floater will help ensure continuity of services when programs experience staff vacancies, leaves, increased service demand, or other coverage needs.

Depending on assignment, the Social Services Floater may:

• Provide one-on-one social service assistance, information, referrals, and follow-up to participants.

• Assist older adults, residents, families, and community members with accessing benefits, healthcare, food resources, transportation, housing resources, and other community services.

• Conduct participant outreach, wellness calls, appointment reminders, and follow-up.

• Help participants complete applications, forms, and service referrals.

• Support case management and service coordination activities under the direction of program leadership.

• Maintain accurate and timely participant records, service notes, referrals, and other required documentation.

• Assist with senior programming, community activities, workshops, outreach events, and participant engagement.

• Provide temporary coverage at BHNC program locations when regular staff are unavailable.

• Work collaboratively with program staff, property management partners, community organizations, and other service providers.

• Identify participant concerns or urgent needs and appropriately escalate them to program leadership.

• Support a welcoming, respectful, culturally responsive environment where participants feel connected and that they belong.

You may be a great fit if you:

• Have experience in social services, case management, community-based services, senior services, housing services, or a related field.

• Enjoy direct interaction with diverse community members.

• Are comfortable moving between programs, locations, and assignments.

• Can step into an unfamiliar situation, assess what is needed, and get to work while following established procedures.

• Have strong communication, organization, documentation, and follow-through skills.

• Can maintain professional boundaries and confidentiality.

• Are comfortable using computers and electronic systems for documentation and communication.

• Are dependable and able to work both independently and as part of a team.

Experience working with older adults, low-income communities, affordable housing residents, immigrants, people with disabilities, or individuals navigating complex service systems is highly valued.

Bilingual or multilingual skills are strongly desired.

This is not a traditional position assigned to only one program. The Social Services Floater is part of BHNC's strategy to maintain strong, consistent services across our programs.

Your primary assignment may change based on organizational and participant needs. Some weeks you may support senior services; at other times, you may assist the Service Connection team or provide short-term coverage where additional social service capacity is needed.

For someone who enjoys variety, problem-solving, community interaction, and learning different areas of nonprofit social services, this position offers an opportunity to make an impact throughout the organization.

For nearly 50 years, Bernal Heights Neighborhood Center has worked alongside San Francisco residents to strengthen neighborhoods, preserve affordable housing, connect people to critical services, and create communities where people can thrive.

Our work is grounded in a simple but powerful idea: everyone deserves to belong.

Bernal Heights Neighborhood Center is an Equal Opportunity Employer and encourages candidates from diverse backgrounds and lived experiences to apply.