Patient Access Rep, E/R Registration, part-time days in Elkhart, Indiana at Beacon Health System

Beacon Health System is hiring a part-time day shift Patient Access Rep position for our E/R Registration at Elkhart General Hospital in Elkhart, IN.

Be a Beacon. Make a Difference.

At Beacon Health System, you’re not just part of a team, you’re part of something bigger. Every patient interaction is a chance to lead with compassion, build trust, and create lasting impact. Here, your expertise supports healing, and your heart connects us to the communities we serve.

We offer a wide variety of benefits for our employees, including:

• Medical, Dental, & Vision Insurance through Cigna
• Life Insurance
• 403(b) Matching Retirement Fund
• Competitive Paid Time Off (PTO)
• Shift Differentials
• Employee Assistance Program (EAP)
• Tuition and Certification Reimbursement
• Clinical Ladder Program
• Local and National Discounts
• Beacon Academy Educational Courses
• Gym Membership Discount

About Elkhart Hospital 
Elkhart General Hospital is a not-for-profit hospital located in Elkhart, Indiana. Our full-service, 357-licensed-bed hospital has served the community for more than 100 years with a variety of services including: Emergency Department; radiology; orthopedics; maternity, pregnancy and childbirth; behavioral health; imaging and lab; genetic counseling; daVinci robotic surgery. As part of Beacon Health System, patients have access to providers not only at this location but can access resources and services from across the entire health system.

What You'll Do

You will report to the Supervisor or Manager and be responsible for admitting and registering patients for services in a professional and courteous manner while following established Beacon policies and procedures. You will complete pre-registration and registration activities, verify insurance coverage, accurately interpret eligibility responses, and communicate that information to patients. In addition, you will document interactions with patients and insurance companies, collect applicable co-payments and deductibles, obtain and verify insurance information, secure all required signatures, perform daily cash balancing procedures, and complete general clerical duties as needed.

Patient Access Representative Job Responsibilities

• Effectively incorporates add-on procedures in an efficient and timely manner.
• Enters patient information, including arrival time, appointment time, procedure, and other pertinent details into the Pager system to ensure patient location is visible to all department staff and to support quality assurance tracking related to patient wait times.
• Utilizes PHS and daily schedules to identify both pre-registered and non-pre-registered patients with appointments.
• Verifies patient demographics in PHS, reviews check-in itineraries for alerts, confirms order completeness, and accurately checks in pre-registered patients.
• Completes pre-registration and registration processes, including obtaining and verifying demographic, identification, and insurance information.
• Verifies insurance eligibility and coverage information using available insurance verification tools.
• Accurately identifies patient financial responsibilities, including copayments, coinsurance, and deductibles, and collects payments when applicable.
• Generates payment receipts and documents payment information accurately.
• Ensures compliance with Medicare requirements, including completion of applicable questionnaires, notices, and forms.
• Reviews physician orders for completeness and assists patients in obtaining necessary documentation when needed.
• Maintains HIPAA compliance by protecting patient confidentiality and ensuring privacy notices are provided.
• Obtains required signatures for treatment consent, privacy notices, and other necessary forms.
• Scans and uploads required documents, including insurance cards, photo identification, signatures, and physician orders into electronic patient records.
• Uses two patient identifiers to ensure accurate patient identification and applies patient identification bands when appropriate.

-Bed Control

• Professionally handles incoming phone calls, answers questions, and directs callers to the appropriate department.
• Monitors the bed control inbox and processes patient type changes in a timely manner.
• Maintains and updates patient admission records and planned admission schedules.
• Coordinates bed transfers according to established guidelines.
• Tracks special accommodation requirements and planned admissions.
• Updates attending physician information accurately and promptly as requested.

-Order Management

• Prints and reviews reports for scheduled outpatient procedures and obtains required physician orders.
• Processes and completes orders accurately to maintain record integrity and prevent testing errors.
• Monitors schedules to ensure all required orders have been received and follows up with physician offices as necessary.
• Maintains organized records for efficient retrieval during patient check-in.
• Processes cancellations, no-shows, and rescheduled appointments to ensure scheduling records remain accurate.
• Requests updated standing orders prior to expiration dates.
• Assists with incoming calls regarding orders and patient-related concerns.

-Team Leadership

• Assists with the implementation of departmental policies, procedures, and process improvements.
• Serves as a positive role model during staff training and ongoing development.
• Mentors team members and supports the success of new employees.
• Demonstrates strong problem-solving, leadership, and interpersonal skills.
• Maintains knowledge of all departmental functions and provides coverage as needed.
• Assists with staff scheduling to ensure appropriate staffing levels and service standards.
• Ensures departmental communications and meeting minutes are completed and distributed promptly.
• Promotes and models compliance with departmental and organizational policies.
• Addresses issues professionally while fostering a culture of mutual respect and teamwork.
• Establishes clear expectations and supports a positive, collaborative work environment.

-Communication, Working Relationships & Training

• Greets patients, family members, and visitors professionally and courteously.
• Provides information and answers questions in accordance with departmental and organizational guidelines.
• Communicates delays and appointment updates to patients and appropriate departments.
• Completes all required training, mandatory education, and department meetings in a timely manner.
• Demonstrates courtesy, professionalism, and respect in all interactions.
• Answers incoming calls promptly and follows established communication protocols.
• Reports identified issues to appropriate leadership and participates in corrective actions when needed.
• Anticipates departmental and team needs and responds appropriately while adapting to changing job requirements.

What You Bring

As a Patient Access Representative, you'll bring strong customer service, communication, and organizational skills, along with the ability to work effectively in a fast-paced healthcare environment. You possess basic office and keyboarding skills, including the ability to type at least 40 words per minute, and are comfortable using computers, office equipment, and reference materials. You demonstrate proficiency with data entry, word processing, spreadsheets, and multiple healthcare information systems and databases.

You have effective telephone and interpersonal communication skills, enabling you to professionally interact with patients, physicians, and colleagues from diverse backgrounds. You are able to clearly explain insurance, registration, and point-of-service collection processes while maintaining a courteous, compassionate, and service-oriented approach. You possess a working knowledge of medical terminology, insurance coverage, managed care processes, and point-of-service collections.

You demonstrate strong listening skills, attention to detail, and the ability to maintain confidentiality in accordance with organizational policies and regulatory requirements. You use good judgment, remain composed in stressful situations, and can successfully prioritize competing responsibilities. In addition, you have basic mathematical skills necessary to process patient payments and maintain accurate financial transactions while ensuring exceptional patient service.

Required Qualifications

• High school diploma or equivalent preferred.
• Must be at least 17 years of age.
• Minimum of one (1) year of previous clerical and computer experience preferred.
• Must successfully complete a medical terminology course within the first year of employment.
• Additional college-level coursework in medical practices is preferred.
• Certified Healthcare Access Associate (CHAA) certification preferred.
• Certified Medical Assistant (CMA) certification highly preferred.