Outlets Manager - Sheraton Hotel in Springfield, Massachusetts at FALCON HOTEL CORP

Are you an energetic hospitality professional who thrives in a fast-paced environment? We are seeking an experienced Outlet Manager to lead our hotel’s food and beverage operations and inspire a team dedicated to creating exceptional guest experiences.This is an exciting opportunity for a hands-on leader who is passionate about excellent service, team development, and memorable dining experiences.

• Oversee the daily operations of the hotel’s restaurant, bar, and other food and beverage outlets.
• Lead, motivate, train, and develop associates to deliver outstanding guest service.
• Create staff schedules and manage performance to support efficient operations.
• Maintain the highest standards of service, food quality, cleanliness, and presentation.
• Ensure compliance with all health, safety, sanitation, and alcohol-service requirements.
• Monitor budgets, labor costs, inventory, revenue, and overall financial performance.
• Partner with the culinary and service teams to develop appealing menus, promotions, and special events.
• Respond to guest questions, concerns, and feedback professionally and promptly.
• Manage inventory and order supplies to ensure smooth and uninterrupted operations.
• Foster a positive, respectful, welcoming, and inclusive workplace.

• Previous food and beverage management experience; hotel experience is preferred.
• Strong leadership, coaching, and team-development skills.
• Excellent communication, organization, and interpersonal abilities.
• Working knowledge of health, safety, and sanitation standards.
• Experience managing budgets, controlling costs, and reviewing financial reports.
• A guest-focused mindset with a genuine passion for hospitality.
• Ability to remain calm, professional, and solution-oriented in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as needed.
• Hospitality or management certifications are a plus.

• Worldwide Marriott hotel discounts for employees, family, and friends
• Free on-site parking
• Complimentary health club access
• Free lunch every Wednesday
• Employee discounts at Starbucks and UNO’s
• Opportunities for professional growth and advancement
• A supportive team culture where your contributions are valued and recognized

Join a company that values leadership, teamwork, growth, and service excellence. If you are ready to lead an exceptional team and help create memorable experiences for every guest, we would love to hear from you.Apply today and grow your hospitality career with us!