Social Services Agent in Auburndale, Florida at Community Medical Group

At Community Medical Group (CMG), we believe that quality healthcare starts with access to the resources and support our communities need. We are looking for a compassionate, detail-oriented, and service-driven Social Services Agent to join our growing team!

In this role, you will help individuals and families navigate essential government assistance programs, access healthcare coverage, and connect with valuable community resources. If you enjoy helping others, solving problems, and making a positive impact in people's lives, we would love to hear from you!

• Assist patients and community members with applications for government assistance programs, including Medicaid, Food Assistance (SNAP), Temporary Cash Assistance, and Medicare Savings Programs.

• Guide individuals through the Florida Department of Children and Families (DCF) application process, ensuring they understand the requirements and next steps.

• Help clients create and manage their MyACCESS accounts.

• Complete and submit applications accurately, obtain necessary consent forms, and follow up on application statuses.

• Communicate eligibility determinations and provide guidance on available resources and next steps.

• Educate eligible individuals about their healthcare coverage options and assist with health plan selection when requested.

• Introduce patients and community members to the healthcare services available through Community Medical Group.

• Maintain accurate records of client interactions, applications, and enrollment activities.

• Connect individuals with additional community agencies and support services as needed.

• Protect confidential information and maintain compliance with HIPAA and applicable regulations.

• Deliver a welcoming, professional, and compassionate experience to every individual you assist.

Required Qualifications:

• High school diploma or equivalent.

• Previous customer service experience.

• Strong computer skills, including Microsoft Office and data entry.

• Excellent communication, organizational, and interpersonal skills.

• Ability to manage multiple tasks, maintain accurate records, and meet deadlines.

• Strong attention to detail and problem-solving abilities.

• Ability to work independently while contributing to a collaborative team environment.

• A patient, professional, and service-oriented approach when assisting individuals from diverse backgrounds.

Preferred Qualifications:

• Previous experience with DCF, Medicaid, SNAP, or other government assistance programs.

• Experience assisting individuals with benefits applications, eligibility processes, or community resources.

• Bilingual proficiency in English/Spanish or English/Haitian Creole.

At CMG, you become part of a team committed to improving lives and strengthening the communities we serve. We take pride in creating an environment where compassion, teamwork, and exceptional service make a difference every day.

Our core values guide everything we do: Passion, Service, Integrity, and Accountability.

If you're passionate about helping people access the services and healthcare they need, we encourage you to apply today!

Join Community Medical Group and help us make a difference, one patient and one family at a time.