Intake and Eligibility Coordinator- SSVF in Raleigh, North Carolina at Veterans Bridge Home

VETERANS BRIDGE HOME

Intake and Eligibility Coordinator- SSVF

JOB DESCRIPTION

OVERVIEW

Primary Occupational Specialty: Intake and Eligibility

Secondary Occupational Specialty: Care Coordination

The Intake and Eligibility Coordinator works collaboratively with the Market Executive Director, SSVF Program Manager, Healthcare Navigator, and Housing Navigation team to determine program eligibility and coordinate services for Service Members, Veterans, and their families.

This position is responsible for assessing eligibility based on Veteran status, income, housing status, and level of need in accordance with SSVF program requirements and applicable Wake County Continuum of Care (CoC) processes.

The coordinator provides direct casework and ongoing case coordination to help eligible participants access appropriate services and resources. While the coordinator is responsible for verifying and documenting SSVF eligibility, the Housing Navigator is responsible for developing the participant's housing plan. The coordinator also identifies additional needs related to social determinants of health, makes appropriate referrals, and supports coordination among service providers.

Accurate documentation and timely data entry into the Homeless Management Information System (HMIS) and other required tracking systems are essential functions of this position.

GENERAL RESPONSIBILITIES

• Intake and Eligibility: Conduct participant interviews and assessments; verify and document Veteran status, housing status, income eligibility, and level of need in accordance with SSVF requirements.
• Case Coordination: Provide ongoing case coordination and collaborate with the Healthcare Navigator and Housing Navigator to address participant needs and coordinate appropriate services.
• Service Planning: Develop, implement, monitor, evaluate, and update individualized service plans in accordance with program guidelines and participant needs.
• Participant Advocacy and Referrals: Connect participants with community resources and service providers, provide advocacy as appropriate, and facilitate referrals to address identified needs and barriers.
• Home Visits: Conduct home visits, as appropriate, to assess household needs, identify barriers to stability, and address health and safety concerns.
• Documentation and Data Management: Collect, maintain, and upload required eligibility documentation and participant records into HMIS and other designated tracking systems.
• Reporting and Compliance: Complete required monthly reports, maintain accurate statistical records, and ensure documentation meets applicable funding requirements, licensing requirements, Council on Accreditation (COA) standards, and agency quality assurance standards, as applicable.
• Community Partnerships: Maintain professional working relationships with internal teams and external community partners to coordinate services and support participant outcomes.
• Quality Improvement: Participate in agency strategic planning, program evaluation, and quality improvement initiatives.
• Organizational Standards: Follow organizational policies, procedures, training requirements, and established best practices.
• Team Collaboration: Contribute positively to the Veterans Bridge Home workplace culture and demonstrate professional conduct consistent with the organization's mission, values, and expectations.

GENERAL QUALIFICATIONS

Education and Experience

• Bachelor's degree in social work or a related field, along with prior case management experience.
• Experience working with individuals experiencing homelessness or housing instability and the ability to build rapport with people with complex needs.
• Knowledge of and sensitivity to individuals experiencing mental health challenges, co-occurring conditions, and/or substance use recovery.

Skills and Competencies

• Strong written and verbal communication skills, including the ability to communicate effectively in person and virtually.
• Strong organizational and time management skills, with the ability to manage multiple responsibilities, meet deadlines, and adapt to changing priorities.
• Demonstrated initiative, accountability, sound judgment, attention to detail, and problem-solving skills.
• Ability to work independently while collaborating effectively with internal teams, community partners, volunteers, participants, and other stakeholders.
• Ability to communicate effectively across organizational levels and coordinate resources to support Service Members, Veterans, and their families.
• Intermediate computer skills, including proficiency with Microsoft Office, Teams, SharePoint, and web-based applications, and the ability to learn new technology platforms.
• Strong English-language proficiency, including reading, writing, and speaking.

Military Cultural Competency and Professional Values

• Veteran or military spouse preferred or demonstrated understanding of military culture and the needs of Service Members, Veterans, and their families.
• Demonstrated commitment to ethical practice, cultural awareness, and the mission and values of Veterans Bridge Home.

Additional Requirements

• Valid driver's license, reliable transportation, and current automobile insurance.
• Ability to perform the essential functions of the position, with reasonable accommodation provided as applicable.

SALARY AND BENEFITS

• Employment Status: Full-time.
• Schedule and Work Location: Hybrid position. Schedule will be determined in collaboration with the supervisor to meet program needs, with in-person attendance approximately two to three times per week.
• Compensation: $48,000–$50,000 annually, depending on education and experience.
• Benefits: Stipend, short-term disability, paid time off (PTO), and 401(k) with employer match.