Regional Director of Operations in Portland, Oregon at Caring for Others

WHO YOU ARE - we seek out people who are ...

• Driven by an inner sense of purpose to impact others
• Driven by a collaborative, whatever-it-takes, get-it-done mindset
• Driven by a commitment to excellence in their role
• Are pro-active, innovative, and experts in their own unique areas

WHO WE ARE

• We're a family-owned and family-focused organization elevating the bar for in home care services
• We’re cultivating a team of mission-focused, driven experts who embody our vision and culture
• We provide the highest caliber of service and support to the growing number of communities, employees, and clients that we serve
• We are dedicated to creating an invigorating and purpose-filled work culture and valuable careers for every member of our team of world changers.
• Learn more about how we’re raising the bar in new ways at: https://www.youtube.com/watch?v=9RuitZ9CoKk!

ROLE RESPONSIBILITIES – what you’ll own and lead as a Regional Director of Operations

Drive Performance. Scale Growth. Lead with Impact.

Caring for Others is seeking a strategic, results-oriented Regional Director of Operations to lead and elevate operations across multiple locations across the state. This is a high-impact leadership role responsible for driving profitability, ensuring compliance, and building a scalable, high-performing organization.

As a key member of the Leadership team, you will translate vision into execution—standardizing operations, optimizing performance, and leading teams to deliver exceptional service while achieving strong financial outcomes.

· Drive and oversee all operational functions across multiple sites with full accountability for results

· Ensure service delivery is efficient, compliant, and consistently profitable

· Own and drive KPIs, performance metrics, and operational outcomes

· Identify gaps, solve problems, and continuously improve performance

· Step in to fill role gaps when needed to maintain operational continuity

· Execute strategies that fuel expansion, scalability, and operational excellence

· Evaluate systems, vendors, and partnerships to maximize efficiency and ROI

· Analyze market trends and competitive dynamics to identify opportunities and risks

· Lead implementation of systems and processes that support long-term growth

· Partner with Finance on budgets, forecasting, and financial planning

· Drive cost control initiatives without compromising quality

· Monitor contracts, vendors, and expenses to ensure optimal resource utilization

· Align operational decisions with profitability and long-term financial health

· Maintain compliance with all regulatory, licensing, and contractual requirements

· Stay current on industry regulations and payer expectations

· Proactively identify and mitigate operational, financial, and reputational risks

· Support audits, quality assurance, and corrective action initiatives

· Lead, coach, and develop Operations leaders and staff

· Foster a culture of accountability, performance, and continuous improvement

· Drive engagement, retention, and professional growth across teams

· Conduct regular performance coaching, feedback, and accountability conversations

· Serve as a key liaison between Ownership and operational teams

· Deliver clear, consistent reporting on KPIs, financials, and key initiatives

· Collaborate cross-functionally to ensure alignment and execution

· Build strong relationships across the organization and within the community

EDUCATION AND EXPERIENCE

· Proven success leading multi-site operations with strong performance outcomes

· Demonstrated ability to drive profitability, efficiency, and scalable growth

· Strong financial acumen and experience managing budgets and forecasts

· Exceptional leadership skills with a track record of building high-performing teams

· Ability to think strategically and execute with discipline and urgency

· Experience in healthcare, home care, or a regulated industry preferred

ROLE QUALIFICATIONS

• Have a high value for innovation, streamlined processes and efficiency
• Demonstrate a pro-active and solution-oriented mindset
• Ability to demonstrate self-management and take initiative
• Have excellent written and oral communication articulation in English
• Demonstrate accuracy and attention to detail, maintaining accurate records and documentation
• Possess intuitive. strategic, and organized project management skills
• Have excellent professional collaboration skills and team mindset
• Have a results-driven, task-oriented approach
• Utilize excellent time management skills, meeting deadlines, and handling multiple tasks in a fast-paced environment
• Demonstrate strong interpersonal, discretion, and judgment skills
• Have proficiency with technology and electronic devices
• Demonstrate sense of warmth, welcome, and professionalism and excellent customer service
• Demonstrate strong commitment to compliance
• Knowledge of best practices for handling PHI in compliance with HIPAA regulations
• Administrative specialty in related field – whether accounting, customer service, scheduling, billing, IT, project management, leadership, sales, marketing, business development, medical scheduling, staffing, care coordinator or coordination, recruiting, talent acquisition, compliance, office manager or management, business manager or management, human resources, or operations a bonus
• Experience in assisted living, facility, nursing home, or in home care a bonus

COMPREHENSIVE WELLNESS PORTFOLIO - In your role with Caring for Others, you’re responsible for upholding, executing, and supporting our mission. As such, it is our honor to support you with:

• Paid Time Off and Paid Holidays*
• 100% Company-Paid Dental Insurance and Vision Insurance*
• 100% Company-Paid $25,000 Life Insurance Policy*
• 100% Company-Paid Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7
• Customizable Health Insurance Plans: Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed*
• 401(k) Retirement Program - with Employer Match*
• Professional Development – ongoing education, wraparound support, and leadership coaching
• A Next-Level, Comprehensive Training and Orientation Week
• And a supportive team to work alongside!

Caring for Others is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. *Benefit eligibility is based on hours worked.