Retail Production Manager in Worcester, Massachusetts at Sullivan Tire Co Inc

Sullivan Tire, an employee-owned company, is currently seeking a Retail Production Manager. This position manages the production workflow of assigned store location to ensure optimal performance levels and profitability are achieved while delivering the highest quality of service and customer satisfaction. Works closely with management to increase profitability through improved efficiencies and productivity levels. Adheres to internal controls, policies, and procedures.

Major Responsibilities:

1. Responsible for managing the production workflow of the assigned store location to ensure that profitability, productivity, and customer goals are achieved.
2. Use informational tools and software systems to maintain an efficient workflow for automotive technicians.
3. Assists in diagnosis and repairs of difficult vehicles and uses it to further train and develop staff.
4. Assists Store Manager with recruiting, training, motivating, developing, and retaining qualified employees and have individuals working at high performing levels delivering quality service and customer satisfaction.
5. Deliver quality work on time, every time to the customers to ensure long term growth in sales and profits. Respond to all questions, problems, and requests in an attentive, helpful and timely manner.
6. Maintain a safe and clean store environment. Follow all operation procedures to protect our assets (i.e. OSHA rules, hazardous waste, wearing safety glasses, and filing timely paperwork).
7. Maintain all store equipment and vehicles and adhere to all safety rules and regulations at all times.
8. Assume other responsibilities as needed.

Education/Experience:

• Minimum of high school diploma
• 3-5 years of industry/retail experience
• Has 4-8 ASE certifications
• Valid Driver’s License
• Prior supervisory experience preferred

Skills/Knowledge:

• Strong customer service skills in a retail environment
• Demonstrated staff leadership, management and mentoring skills
• Solid conflict resolution skills
• Advance understanding of automotive tire and auto service industry
• Ability to lift 40-50 lbs
• Ability to multi-task in a fast-pace environment
• Strong time management skills
• Working knowledge of VAST, Microsoft Office, and our internal software applications

Benefits:

• Health Insurance- including Medical, Vision, and Dental
• Life and Disability Insurance
• Paid Holidays, Personal Time, and Vacation Time
• Discounted Services
• Employee Owned! ESOP - Employee Stock Ownership Plan
• Flexible Spending
• 401(k) with Company Match

EEO STATEMENT

Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.