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What is the role of a PATIENT SUPP GENERALIST at Centro San Vicente?

The PATIENT SUPP GENERALIST position at Centro San Vicente is a Full-time or part-time position opportunity in the Medical field.

Where is this PATIENT SUPP GENERALIST job located?

El Paso, Texas, 79915, United States

What type of employment is offered for this PATIENT SUPP GENERALIST role?

Full-time or part-time position

What is the expected salary for this PATIENT SUPP GENERALIST job?

Compensation will be discussed during the hiring process.

PATIENT SUPP GENERALIST job near me in El Paso, Texas at Centro San Vicente

Job Summary:

Under the direction of the Business Office Supervisor, assists in performing the functions of a Patient Support Services Specialist, Patient Access Representative, Appointment Clerk and Switchboard Operator. Assist in providing coverage at all clinic sites.

Essential Functions:

Checks patients in and out.
Collects and posts payments.
Handles patient inquires and responds to their questions and concerns.
Gathers required documents from client for registration.
Assures that all required forms are complete and signed.
Enters information gathered from the client into the practice management software
Assists in updating demographic and insurance information, as needed.
Verifies insurance eligibility and PCP, by phone and website.
Communicates with other department staff regarding the scheduling of patients.
Balances monies collected daily against the computer and daily ledger sheet.
Obtains copies of third party identification cards.
Participates in Performance Improvement when required.
Verifies patient balances and communicate balances with Billing and Collections Supervisor

regarding the collection of past due balances.

Makes appointments for all patients, in person or by telephone in accordance with defined

appointment procedures, and in agreement with provider schedules and clinic hours.

Assists the Patient Support Specialists in handling client requests, registering walk-ins and directing patient flow.
Screens calls and provides essential information (i.e. address and telephone number) for

accuracy and updates information in the computer.

Verifies patient demographic information (i.e. address and telephone number) for accuracy and

updates information in the computer.

Communicates all scheduling changes and problems to the Business Office Supervisor in

a timely manner.

Calls patients on a daily basis to remind them of their appointment for all providers.
Responsible for re-scheduling patients as needed when scheduling changes occur.
Handles phone inquiries and route calls to appropriate department or staff.
Provides brief information concerning the services available and hours of operation.
Ensures appropriate telephone coverage while leaving the station.
Transfers calls to the answering service for “After Hour Calls”.
Performs clerical duties and other tasks as assigned by the department managers.
Verifies patient’s eligibility with insurances.
Communicate with patients regarding their benefits and coverages to include explanation of

deductibles, copayments and coinsurance.

Communicates and demonstrates the mission, vision and values of the Center.
Performs other related duties as assigned.

Knowledge, Skills and Abilities:

Computer literate.
Ability to maintain patient confidentiality.
Ability to work with a diverse patient population.
Ability to work at the time and location assigned.
Knowledge of insurance billing, Medicare, and Medicaid billing.
Well-developed verbal and written communication skills.
Skilled in alpha/number filing and strong skills in numeric organization.

Minimum Qualifications:

High school diploma or GED.
Minimum of three months experience working in a healthcare environment.
Training or experience in medical records preferred.
Experience in private insurance, Medicare/Medicaid preferred.
Bilingual in English/Spanish preferred.

Mondays, Wednesday and Fridays-Day Shift
Tuesdays and Wednesday-Evening Shift 1:00 PM-9:00 PM

PATIENT SUPP GENERALIST in El Paso, Texas at Centro San Vicente

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