Assistant Branch Manager in Hingham, Massachusetts at Hingham Institution for Savings

About Hingham Institution for Savings

Incorporated in 1834, Hingham Institution for Savings is one of America’s oldest banks. The Bank provides commercial mortgage and relationship banking services in Boston, Nantucket, Washington, D.C. and the San Francisco Bay Area. Publicly-traded but family-run since 1993, our objective has been to build one of America’s great banks, characterized by superior long-term financial results, a fortress balance sheet that provides unquestionable assurance to our depositors, and an enduring culture of growth and success. We have a small, entrepreneurial team - just under 100 people - and we hold ourselves to high standards.

About the role

The Retail Banking Group is responsible for delivering outstanding service to our clients via our Massachusetts-based branch network, including personal and small business deposit services, as well as portfolio residential lending.

Under the direction of the Branch Manager, the Assistant Branch Manager (ABM) is responsible for communicating and executing the day to day operations and performance standards of the branch. The Assistant Branch Manager will assist the Branch Manager in planning, conducting and monitoring sales activities to ensure deeper customer relationships. The Assistant Branch Manager will be expected to act independently, in the absence of the Branch Manager. Personally executes an extremely high level of customer service and models and coaches these behaviors to the staff. This role has an in-office requirement.

Responsibilities

• Assists the Branch Manager by recruiting, developing and retaining highly effective teams through ongoing “bench” building activities as well as consistent coaching and development sessions.
• Responsible for ensuring the branch team is operating in compliance with state and federal mandated bank regulations, Bank Secrecy Act, risk management and Hingham Institution for Savings specific policies and procedures.
• Provide ideas and innovation for problem resolution, product and service advancements and efficiency improvements
• Independently runs the day to day branch functions in accordance with the guidelines set forth by the Branch Manager and other senior bank management.
• Personally responsible for providing world class client experience as well as modeling and coaching these behaviors to the other branch staff.
• Leads by example to ensure the highest ethical standard of execution by team members. Doing what is right all the time without cutting corners.
• Attends mandatory regulatory and compliance training.
• May be required to operate a teller drawer as necessary
• May assist the Branch Manager in writing performance reviews.
• May be required to execute consumer and business account opening as well as customer product and service maintenance.
• This role requires employees to be in office.

Requirements

• Strong understanding of Branch Operations
• 3+ years of banking or related experience
• Basic computer skills - familiarity with Google GSuite preferred
• Advanced customer service skills
• Creative problem solving that maintains the regulatory and ethical standards of the bank

Benefits

As a family-run company, we offer an excellent benefits package. Hingham is one of the most profitable banks in the country and our profit-sharing program offers all employees the opportunity to participate in this success.

• Health Care Plan (Medical, Dental)
• Retirement Plan (401k)
• Life Insurance
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources