Customer Experience Specialist in Atlanta, Georgia at Rhythm Healthcare LLC

About Rhythm Healthcare LLC

Rhythm Healthcare is a leading provider of DME, HME and Respiratory products in the medical equipment manufacturing industry. We exist to bring comfort, safety, independence and hope to people that connect with our brand. We are committed to ensuring that every customer feels valued and cared for.

As we continue to grow, we're committed to offering exceptional work experience for our employees with numerous opportunities for development and advancement. If you believe in our core values of Emotional Intelligence, Grit, Growth Mindset and Sincerity, we want you on our team. Our employees are our greatest asset, and this includes people like you! Apply today and join the Rhythm team. To learn more about us, visit our website at www.rhythmhc.com.

Objective:

The Customer Experience Specialist role is key to delivering outstanding customer experience across multiple channels including phone, email, and live chat. You’ll work closely with our business clients to provide timely assistance, resolve issues, enter and track orders, and build lasting customer relationships. This position is perfect for someone who thrives in a fast-paced, team-oriented environment and is passionate about helping others.

Key Responsibilities:

• Respond to customer inquiries via phone, email, social media pages, and live chat in a professional and timely manner.
• Assist customers with order placement, product details, pricing, order status, product returns, and general support needs.
• Accurately enter and maintain customer and order data in the CRM/ERP system.
• Troubleshoot and resolve issues efficiently while ensuring a positive customer experience.
• Build trust and rapport with customers by demonstrating product knowledge and responsiveness.
• Collaborate with team members to share best practices and support team goals.
• Keep clear and organized records of all customer interactions, cases, and resolutions.

Education and Experience:

• Minimum of 2 years of customer service or support experience, preferably in a high-volume, business-to-business (B2B) environment.
• Experience in a call center or support environment handling 70–100+ customer contacts per day via phone, email, and/or live chat.
• Strong verbal and written communication skills with excellent listening and problem-solving abilities.
• High attention to detail and accuracy, especially in data entry and order processing.
• Proficient in Microsoft Office, especially Excel, and comfortable working in CRM/ERP systems.
• Ability to manage time effectively, prioritize tasks, and stay organized in a fast-paced setting.
• Team-oriented, dependable, and receptive to feedback and learning.

Physical Requirements:

• Regular use of computers, telephones, and other standard office equipment.
• Ability to remain seated for extended periods during shift.
• Visual acuity to perform data entry and read product information.
• Continually utilize visual acuity to use the keyboard and read technical information.
• Frequently required to lift/push/carry items up to fifty pounds.

Work Schedule:

• Standard office hours with potential for overtime during peak periods.

What We Offer:

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment
• Comprehensive benefits package.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.