Director, Premium Audit in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Premium Audit in United States.
This leadership role offers the opportunity to drive large-scale transformation within a high-impact premium audit organization focused on operational excellence, innovation, and customer experience. You will oversee strategic initiatives across audit operations, compliance, technology optimization, and organizational development while leading teams through modernization efforts and process improvements. The position combines executive-level strategy with hands-on leadership, requiring deep expertise in workers’ compensation premium audit practices and strong cross-functional collaboration. You will work closely with leaders across underwriting, product, technology, and operations to align audit capabilities with broader business objectives. This role is ideal for an experienced insurance operations leader who thrives in fast-paced environments, excels at change management, and is passionate about building scalable, customer-focused audit solutions. The environment encourages innovation, continuous learning, and leadership development while supporting long-term business growth and operational efficiency.
- Lead the transformation and modernization of the Premium Audit department, implementing new operational models, scalable processes, and technology-driven improvements to enhance efficiency and service delivery.
- Develop and execute strategic premium audit initiatives aligned with organizational goals, ensuring operational excellence, compliance, and customer satisfaction across all audit activities.
- Oversee multi-level leadership teams, including senior managers, managers, team leads, and audit specialists, while fostering a culture of accountability, collaboration, and professional development.
- Partner cross-functionally with underwriting, product, technology, finance, and business development teams to align audit strategies with enterprise-wide initiatives and growth objectives.
- Establish and monitor departmental KPIs related to audit quality, productivity, backlog reduction, customer experience, compliance, and operational performance.
- Manage vendor relationships, external audit partnerships, and bureau interactions to ensure high-quality service delivery and cost-effective operations.
- Drive process innovation and technology adoption through automation, analytics, and operational optimization initiatives that improve audit accuracy and efficiency.
- Ensure compliance with regulatory requirements, bureau standards, and workers’ compensation guidelines across multiple jurisdictions.
- Lead leadership development, succession planning, and training initiatives that support long-term departmental growth and capability building.
- Bachelor’s degree or equivalent professional experience required.
- Minimum of 10 years of experience in premium audit, insurance operations, or a related insurance field.
- At least 8 years of workers’ compensation experience required.
- Minimum of 5 years of progressive leadership experience managing large, complex teams and operational functions.
- Expert-level knowledge of premium audit principles, NCCI systems, workers’ compensation regulations, and state bureau compliance requirements.
- Strong experience leading organizational transformation, process improvement, and operational change management initiatives.
- Proven ability to manage budgets, allocate resources strategically, and optimize operational performance.
- Exceptional communication, negotiation, and stakeholder management skills, including experience presenting to senior leadership and external partners.
- Strong analytical, critical thinking, and problem-solving abilities with a focus on innovation and continuous improvement.
- Experience with data analytics tools, process automation technologies, and operational reporting preferred.
- Professional insurance certifications such as CPCU, ARe, FLMI, or similar designations are preferred.
- Demonstrated leadership style that promotes collaboration, coaching, accountability, and team engagement.
- Competitive base salary ranging from approximately $140,000 to $180,000 annually
- Eligibility for discretionary bonus opportunities
- Equity participation opportunities
- Comprehensive medical, dental, and vision insurance plans
- 401(k) retirement plan with company matching
- Generous paid time off and holiday programs
- Paid parental and caregiver leave
- Remote work flexibility within the United States
- Home office support and technology resources
- Career development and leadership growth opportunities
- Inclusive, collaborative, and innovation-focused work environment.