Business Operations Analyst in Toronto, Ontario at Agility

Who we are:

Agility PR Solutions provides today’s communicators with an AI-native environment for media outreach, monitoring, and intelligence. While others are retrofitting legacy systems with AI as an afterthought, we have built intelligence into the very core of our DNA. Our platform is designed to help PR teams discover insights faster, forge deeper media connections, and amplify stories with precision. 

Since 2003, Agility has been dedicated to building the industry's most sophisticated engine of insight, empowering communicators with the clarity and confidence to shape the future of their organizations. As one of the fastest-growing companies in the PR tech space, we are consistently recognized on G2 for our ease of use, rapid implementation, and elite customer service. 

We are a remote-first global team spanning Canada, the US, the UK, the Philippines, and India. At Agility, we are intentional about helping our people realize their full potential through continuous learning, competitive benefits, and an empowering culture that values innovation at every level.

About the role:

At Agility PR Solutions, we’re continuing to evolve how we use data, systems, and AI to make smarter business decisions across the organization.

We’re looking for a highly analytical and curious Business Operations Analyst to help turn company data into actionable insights. This role will support reporting, dashboards, operational analysis, commission administration, vendor reporting, and broader business intelligence initiatives across teams including Sales, Marketing, Customer Success, and Operations.

This is an ideal role for someone who enjoys solving problems, finding patterns in data, building practical reporting solutions, and leveraging AI tools to work more efficiently.

What you’ll do:

• Build and maintain dashboards and reporting across key business functions using tools such as Excel, Power BI, Tableau, Salesforce reporting, or similar platforms

• Analyze company performance data across areas such as sales, pipeline generation, customer engagement, operational performance, and market perception

• Support commission tracking and reporting processes with a high degree of accuracy and attention to detail

• Manage and validate vendor reporting where accuracy and careful analysis are critical

• Pull insights from platforms such as Salesforce, Pendo, G2, RepVue, Glassdoor, and other internal or external data sources

• Identify trends, risks, opportunities, and operational inefficiencies through data analysis

• Partner with leadership to support strategic decision making through reporting and insights

• Help evaluate and implement practical AI-enabled workflows, tools, and automation opportunities

• Create reporting processes that are scalable, efficient, and easy for teams to use without overengineering solutions

• Support ad hoc analysis and special projects across the business

What you bring:

• 2–5 years of experience in business analysis, analytics, operations, revenue operations, finance, or a similar analytical role

• Strong analytical and problem-solving skills with excellent attention to detail

• Advanced Excel skills including formulas, pivots, lookups, data manipulation, and reporting

• Experience with reporting and visualization tools such as Power BI, Tableau, Looker Studio, or similar platforms

• Experience working with Salesforce reporting and data analysis

• Comfort working with large datasets and translating findings into clear business insights

• Strong curiosity and interest in AI tools and how they can improve business operations and workflows

• Ability to balance accuracy and speed without overcomplicating processes

• Strong communication skills with the ability to explain data clearly to non-technical stakeholders

• Degree or diploma in Business, Finance, Economics, Analytics, Commerce, or a related field

Nice to have:

• Experience with Pendo, HubSpot, SQL, or BI tools

• Exposure to SaaS or technology companies

• Experience supporting commissions or incentive compensation processes

• Familiarity with automation or AI tools such as Gemini, ChatGPT, Claude, or Copilot

Why you'll love it here:

• Fully remote work environment 
• Collaborative culture – and key tools enabling it 
• Competitive compensation package 
• Health, Dental & Vision benefits 
• RRSP matching 
• Life Insurance
• Employee Assistance Program (EAP) 
• Career Development & Progression opportunities  
• Paid Vacation, Personal Days and Sick days 
• Flex Fridays in Summer, Week off between Christmas and New Years' 
• No Internal Meetings Fridays 

The Total Compensation for this role is expected to fall within the range of $70,000 – $90,000 CAD annually. The final offer will reflect each candidate’s experience, skills, and internal equity.

This is for a new position.

AI Usage

We use technology to make hiring smarter, faster, and more personal, never less human. Artificial intelligence (AI) tools help us manage applications efficiently and highlight qualifications that align with each role, allowing our recruiters to focus more on meaningful conversations with candidates.

AI does not make hiring decisions at Agility. Every decision is made by people, our hiring managers and recruitment professionals, who are trained to apply sound judgment and equitable practices at every stage.

We believe technology exists to amplify human insight, not replace it. That belief shapes how we build relationships, tell stories, and grow our teams.

At Agility, we strive every day to build a more inclusive work environment and introduce tools that enable it. We strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation.

Even if you find yourself not checking all the boxes of our listed requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and other potential role matches open now or in the future.

If, at any stage of the application process, you require accommodation owing to disability or a medical need, please let us know at careers@agilitypr.com for us to make appropriate arrangements.

Thank you for your time in reviewing this opportunity, and we hope to hear from you should you find this the right fit!