Assistant Roving Manager in Wilsonville, Oregon at Stratum LLC

JOB DESCRIPTION

Stratum values each employee's unique contributions to our success. We believe that an individual’s impact should go beyond the boundaries of their assigned responsibilities. This job description is intended to outline the primary duties, qualifications, and scope of the role while also encouraging flexibility and collaboration. At Stratum, we expect every team member to step in and contribute wherever and whenever needed to support the success of our collective goals.

Job Title: Assistant Roving Manager

Department: Property Operations
FLSA Status: Non-exempt
Reports to: Senior Regional Manager

EEO Class: 5 Administrative Support
Salary Range: $22-28
Effective Date: [TBD]

GENERAL POSITION SUMMARY:

The Roving Assistant Manager is responsible for supporting operations across multiple properties within Stratum’s portfolio, providing coverage where needed due to staffing gaps, vacancies, weekends, or operational needs.

This role requires frequent travel between properties, adaptability to different teams and workflows, and the ability to perform a variety of onsite roles, including Leasing Agent and Assistant Manager responsibilities.

This position primarily provides operational and onsite support and may assist with leadership coverage responsibilities as needed to ensure continuity, efficiency, and a positive experience for residents and onsite teams.

Unlike a fixed-site role, this position operates with a flexible and variable schedule based on business needs. Regular weekend work, schedule adjustments, travel between properties, and short-notice assignments are essential functions of this position.

MAJOR RESPONSIBILITIES:

Roving Operational Support

• Travel between properties to provide support based on operational needs and staffing coverage
• Quickly integrate into onsite teams to ensure continuity of daily operations
• Adjust responsibilities based on property needs, staffing levels, and business demands
• Provide operational coverage and support for various onsite positions and responsibilities based on business needs, staffing levels, and property priorities

Leasing & Front Office Support

• Greet and assist prospective residents; conduct property tours
• Process applications, renewals, and resident documentation
• Maintain working knowledge of property amenities, floor plans, and market conditions

Administrative & Financial Support

• Assist with rent collection, posting, deposits, and delinquency follow-up
• Maintain accurate and organized resident files and documentation
• Support required reporting and general office administration

Resident Relations

• Provide professional and timely responses to resident inquiries and concerns
• Coordinate with maintenance and team members to resolve issues effectively
• Support resident retention and contribute to a positive community environment

Property Operations Support

• Conduct inspections of vacant units, model units, and common areas
• Assist with maintenance coordination and vendor communication
• Support overall cleanliness and curb appeal of the property

Cross-Functional Coverage

• Provide coverage for various onsite roles, including Leasing Agent and Assistant Manager responsibilities, depending on property needs
• Support properties during staffing shortages, transitions, or increased operational demand
• Assist with after-hours or emergency situations as needed

Compliance & Policy Adherence

• Ensure compliance with Fair Housing laws, landlord-tenant regulations, and company policies
• Maintain confidentiality of resident, employee, and operational information

Adaptability & Problem Solving

• Assess property needs and respond with appropriate, timely solutions
• Adapt quickly to different property environments, team structures, and priorities
• Must be able to transition quickly between properties, teams, responsibilities, and operational priorities with minimal advance notice

SECONDARY FUNCTIONS:

• Assist with onboarding new properties or supporting team transitions
• Participate in training programs and company meetings
• Support implementation of operational best practices across properties

JOB SCOPE:

• Operates with moderate independence while working within established policies and procedures
• Work environment, responsibilities, and team structure vary by assignment
• Position regularly requires weekend coverage and flexibility to work varying schedules based on operational and staffing needs
• Schedule may change with limited notice depending on property coverage demands, employee absences, emergencies, or business necessity
• Frequent travel between properties is required

SUPERVISORY RESPONSIBILITY:

• No direct supervisory responsibilities
• May provide guidance and support to onsite team members when assisting with operations

INTERPERSONAL CONTACTS:

• Regular interaction with residents, vendors, onsite teams, and corporate staff
• Must maintain professionalism and adaptability when working across multiple locations and team environments
• Handles sensitive and confidential information requiring discretion

SPECIFIC JOB SKILLS:

• Strong adaptability and ability to work in changing environments
• Excellent communication and customer service skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Strong problem-solving and organizational skills
• Working knowledge of property management operations and leasing processes
• Basic knowledge of Fair Housing and landlord-tenant laws
• Proficiency in property management software preferred (Yardi, Entrata, or similar)
• Ability to maintain consistent communication and responsiveness while working independently across multiple locations

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent required
• 6–12 months of property management experience required
• Previous Leasing Agent and Assistant Manager experience required
• Customer service experience required

JOB CONDITIONS:

• Frequent travel between assigned properties
• Variable schedule including weekends, evenings, and holidays
• Must be available for short-notice assignments based on business needs
• Work environment varies between office settings and outdoor property conditions
• Must have a valid driver’s license, reliable transportation, and proof of insurance

PHYSICAL REQUIREMENTS:

• Frequent standing, walking, sitting, and computer use
• Ability to lift and carry up to 50 lbs
• Ability to navigate property grounds, inspect units, and climb stairs as needed

DISCLAIMER:

This job description outlines the primary duties and responsibilities but is not exhaustive. Additional duties may be assigned based on business needs. This document does not constitute an employment contract, and Stratum reserves the right to modify job duties at any time. Employees are expected to follow all company policies, safety standards, and performance expectations.