Director of Surveillance in Tower, Minnesota at Fortune Bay Casino

Director of Surveillance

Job Description & Core Responsibilities

Department: Surveillance

Direct Reporting To: Chief Executive Officer

Regulatory Reporting To: Gaming Commission

FLSA Status: Exempt

Gaming Class: Compact/Gaming

Oversight: Surveillance Supervisors, Leads and Operators

Pay Grade: Grade 11

Salary Range: $91,994-$137,991

Typical Starting Wage Range: $91,994-$114,992

Application Deadline: November 9th, 2026

Position Summary:

The Director of Surveillance provides strategic leadership and oversight for surveillance operations across all organizational enterprises, including the casino/resort, The Wilderness golf course, and the Y‑Store and C‑store locations. The role safeguards gaming and enterprise integrity, protects organizational assets, reduces operational risk, and supports guest and employee safety through continuous monitoring and the investigation of theft, fraud, misconduct, and other significant incidents.

This position ensures compliance with Tribal laws and regulations, Tribal Gaming Commission requirements, Tribal Internal Control Standards (TICS), System of Internal Control Standards (SICS), National Indian Gaming Commission (NIGC) regulations, Tribal‑State Compact provisions, and organizational policies. Surveillance operations must remain independent, maintaining strict confidentiality and integrity in all monitoring, documentation, and reporting activities.

The Director of Surveillance establishes consistent surveillance standards, procedures, documentation practices, and access controls across all locations; evaluates enterprise‑specific risks and coverage needs; oversees monitoring of cash‑handling areas, points of sale, inventory locations, restricted areas, and other sensitive spaces; and reviews significant incidents to determine appropriate response and follow‑up. The role identifies patterns of theft, fraud, internal misconduct, inventory loss, and operational vulnerabilities, and provides leadership with information on emerging risks, system deficiencies, and recommended corrective actions. Independence between regulatory gaming surveillance and non‑gaming enterprise surveillance is maintained at all times.

Core Duties and Responsibilities:

The Director of Surveillance is responsible for the following duties:

Gaming Surveillance & Regulatory Responsibilities

Maintains responsibility for Surveillance compliance within the casino gaming operation.Ensures required surveillance coverage is maintained for gaming areas, cage/vault operations, count rooms, cash-handling areas, gaming equipment, and other regulated locations.Ensures Surveillance operations comply with applicable NIGC requirements, Tribal Gaming Commission regulations, TICS, SICS, Tribal-State Compact provisions, and other applicable gaming requirements.Maintains an open and professional working relationship with the Tribal Gaming Commission.Provides the Gaming Commission with access to Surveillance information, reports, recordings, and personnel as authorized or required by applicable regulations and internal controls.Promptly reports significant gaming integrity concerns, required surveillance outages, suspected regulatory violations, or other reportable matters through established channels.Cooperates with Gaming Commission investigations, audits, inspections, and regulatory reviews.Ensures operational management does not improperly influence, restrict, or interfere with Surveillance monitoring, documentation, investigations, or regulatory reporting.

Investigations & Asset Protection

Directs or assists with investigations involving suspected theft, fraud, cheating, collusion, employee misconduct, cash shortages, inventory loss, policy violations, regulatory violations, guest incidents, and other significant matters.Ensures investigations are conducted objectively, professionally, consistently, and confidentially.Establishes standards for preservation, retention, security, and authorized release of video evidence.Coordinates investigations with Human Resources, Internal Compliance, Security, enterprise management, law enforcement, and the Tribal Gaming Commission when appropriate.Identifies recurring incidents, patterns, or control weaknesses and recommends operational or procedural improvements.Provides factual Surveillance findings while allowing the appropriate management, Human Resources, Regulatory, or law-enforcement authority to determine subsequent action.Protects the integrity of investigations by limiting information to individuals with an authorized business or regulatory need to know.

Surveillance Systems & Technology

Provides strategic oversight of surveillance technology across all assigned enterprises.Oversees cameras, video management systems, recording equipment, servers, storage, monitors, network-related surveillance infrastructure, access controls, and associated equipment.Develops an enterprise-wide inventory and lifecycle replacement plan for surveillance equipment.Evaluates camera coverage and system capabilities at each location and recommends improvements based upon regulatory requirements and organizational risk.Establishes procedures for documenting, escalating, and correcting camera and equipment failures.Ensures required gaming surveillance failures are handled and reported in accordance with regulatory requirements.Works with Information Technology and approved vendors on maintenance, cybersecurity, storage, system upgrades, integrations, and capital projects while maintaining appropriate Surveillance access controls.Reviews plans for renovations, new construction, new locations, major operational changes, and other projects to determine Surveillance requirements before implementation.Develops short- and long-term capital plans for surveillance technology and system replacement.

Organizational Reporting & Independence

The Surveillance Director reports operationally and administratively to the Chief Executive Officer and maintains an indirect regulatory reporting relationship with the Tribal Gaming Commission for matters under its authority.

The role has direct access to both the CEO and the Tribal Gaming Commission to report significant issues involving gaming integrity, regulatory compliance, suspected fraud or theft, surveillance system deficiencies, internal control concerns, or interference with Surveillance responsibilities.

Surveillance operations must remain fully independent in monitoring, documentation, and reporting. No department or individual may direct, influence, suppress, alter, or restrict legitimate Surveillance findings or required regulatory reporting.

The Surveillance Director is expected to maintain effective working relationships with General Managers and enterprise leadership while preserving the objectivity necessary to evaluate activities within each operation.

Leadership Expectations

The Director of Surveillance is expected to:

Operate with a high degree of integrity, confidentiality, independence, and professional judgment.Think beyond individual incidents and identify patterns and enterprise-wide risks.Maintain appropriate visibility across all enterprise locations.Establish consistent Surveillance expectations and accountability across locations.Communicate significant concerns promptly to the CEO and, when appropriate, the Tribal Gaming Commission.Develop strong Surveillance supervisors and employees and create succession opportunities within the department.Balance regulatory compliance, asset protection, operational needs, and responsible use of organizational resources.Develop effective relationships with enterprise leadership without compromising Surveillance independence.Use Surveillance information responsibly and only for legitimate organizational, regulatory, investigative, or safety purposes.

Qualifications – Education and Experience:

Minimum Qualifications:

Bachelor's degree in a relevant field or equivalent work experience or a minimum of 7 years of experience in gaming operations with 5 years of experience in a leadership role.Demonstrated experience conducting or overseeing investigations involving theft, fraud, misconduct, cash handling, asset protection, or regulatory matters.Working knowledge of CCTV, digital video recording, video management systems, access controls, and related surveillance technology.Working knowledge of NIGC regulations, MICS, TICS, SICS, and Tribal Gaming Commission requirements.Strong investigative, analytical, leadership, documentation, and report-writing skills.Ability to oversee operations across multiple geographically separated locations.Ability to maintain strict confidentiality and exercise independent judgment.Must possess a valid driver’s license and be able to travel between enterprise locations as required.Experience developing and managing departmental operating and capital budgets.Must be able to obtain and maintain the gaming license required by the Tribal Gaming Regulatory Authority.

Preferred Qualifications:

Master's degree in business management or a related field or a minimum of 10 years of experience in gaming operations with 7 years of experience in a leadership role.Professional certification in Gaming Management or Business Management.Previous Surveillance Manager, Assistant Director, Director, or comparable leadership experience.Experience within a Tribal gaming organization.Experience overseeing surveillance or asset-protection functions across multiple facilities or business operations.Experience with IP-based surveillance systems, video management systems, digital storage, camera design, and surveillance system upgrades.

Work Environment:

The work environment is fast-paced and requires overall good mental and physical health.

Physical Demands:

Job-specific abilities and requirements include:

Ability to stand, and/or sit, and/or walk for extended periods of time.Ability to perform repetitive motion from the use of a computer.Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.

Preference:

It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.