Switchboard Operator in Concord, Massachusetts at Emerson Hospital

Switchboard Operator | Hospital Communications & Help Desk Support

Full Time Switchboard Operator Opportunity

Join a collaborative healthcare team where communication, customer service, and teamwork play a critical role in supporting patient care and hospital operations. We are seeking a professional and dependable Switchboard Operator to manage hospital communications, provide front line support, and assist with information systems help desk functions across the Health System.

The Switchboard Operator is responsible for operating the hospital’s main telephone console system, managing the in-house paging system, monitoring alarm panels, and assisting with basic information systems support requests. This role serves as a key communication hub for the organization and requires excellent customer service, multitasking abilities, and professionalism in a fast paced healthcare environment.

Job Responsibilities

Operate the main hospital telephone console system and route incoming calls accurately and efficiently

Manage and coordinate overhead and in-house paging requests

Monitor alarm panels and respond appropriately to notifications and alerts

Provide first level help desk and information systems support as needed

Assist patients, visitors, physicians, and staff with professionalism and excellent customer service

Maintain accurate communication and respond calmly in urgent or high priority situations

Support hospital operations by ensuring effective communication across departments and locations

Maintain confidentiality and comply with all hospital policies and procedures

Perform all duties in a manner that promotes teamwork and reflects the mission and values of the Health System

Minimum Qualifications Education

High School Diploma or equivalent required

Experience

Previous administrative, switchboard, call center, receptionist, customer service, or hospital operations experience strongly preferred

Healthcare experience preferred but not required

Licensure and Certification

No licensure or certification required

Skills and Qualifications

Excellent communication and customer service skills

Strong multitasking and organizational abilities

Ability to remain calm and professional in fast paced or high pressure situations

Computer proficiency and ability to navigate multiple systems simultaneously

Strong attention to detail and problem solving skills

Ability to read, write, and communicate effectively in English

Ability to maintain confidentiality and professionalism at all times

Why Join Our Team

Supportive and team oriented work environment

Opportunity to play an essential role in hospital operations and patient support

Professional growth and training opportunities

Competitive compensation and comprehensive benefits package

Meaningful work within a respected healthcare organization

Apply today to become part of a dedicated healthcare team committed to exceptional service, communication, and patient support.