EverPro - Software Engineering Operations Specialist in Canada Creek, Nova Scotia at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an EverPro - Software Engineering Operations Specialist based in Canada.

Join a technology-focused team where you will help shape the systems, workflows, and operational practices that enable high-quality software delivery at scale. In this hands-on role, you will own and optimize engineering operations tools, automate processes, and improve collaboration across engineering, product, and quality teams. You will combine technical expertise with operational leadership to create efficient software development lifecycle practices and improve visibility across teams. This position offers the opportunity to influence how teams work, reduce friction through automation, and build scalable processes in a dynamic software environment. Ideal for someone who enjoys solving complex operational challenges and turning process improvements into measurable business impact.

• Implement, maintain, and continuously improve software development lifecycle (SDLC) processes across a portfolio of software applications.
• Translate SDLC standards into practical workflows within Jira and related engineering tools.
• Configure and manage Jira projects, issue structures, workflows, permissions, dashboards, reports, and automation rules.
• Serve as the primary administrator for Jira and Confluence, ensuring systems remain scalable, efficient, and aligned with engineering needs.
• Design and optimize workflows that support planning, development, testing, release management, and delivery processes.
• Build automation solutions that reduce manual work, improve data quality, and increase operational visibility.
• Implement AI-driven automation initiatives to improve reporting, operational efficiency, and engineering processes.
• Manage Confluence documentation, templates, release notes, retrospectives, and knowledge resources.
• Configure and maintain Productboard structures, integrations, roadmaps, and reporting views.
• Support Jira and Productboard synchronization to ensure product priorities accurately reflect engineering execution.
• Develop practical documentation, onboarding resources, and hands-on guidance to help teams adopt tools and processes effectively.
• Build and maintain delivery dashboards and operational reports to identify bottlenecks and improvement opportunities.
• Partner with engineering, product, quality, and leadership teams to improve processes through data-driven insights.
• Support onboarding and integration of newly acquired engineering teams by standardizing tools and workflows.

• 7+ years of experience in engineering operations, engineering management, program management, product operations, or a similar technical operations role.
• Strong hands-on experience administering Jira and Confluence, including workflows, automations, dashboards, permissions, and reporting.
• Proven ability to design and maintain scalable SDLC processes within real-world engineering environments.
• Experience working directly with engineers and technical teams to solve workflow, tooling, and delivery challenges.
• Ability to independently configure systems, make operational decisions, and drive continuous improvement.
• Strong understanding of Agile, Kanban, hybrid delivery models, and software development practices.
• Excellent documentation, communication, and training skills with the ability to simplify complex processes.
• Experience building advanced Jira automations, including complex rules, branching logic, and conditional workflows, is preferred.
• Familiarity with Productboard administration and Jira/Productboard integrations is an asset.
• Experience consolidating tools and processes following acquisitions is preferred.
• Background in software development, QA, DevOps, or SRE is considered an advantage.
• Experience implementing AI-based operational automation solutions is highly valued.
• Strong analytical mindset with the ability to use operational data to drive improvements.

• Competitive annual compensation ranging from CAD $130,000 to $140,000, depending on location, experience, and qualifications.
• Flexible work options, including fully remote, hybrid, or office-based arrangements within Canada.
• Comprehensive wellness benefits and annual wellness stipend.
• Flexible and generous paid time off (FTO).
• Paid volunteer day and additional floating holidays.
• Registered Retirement Savings Plan (RRSP) with 4% company matching contribution.
• Employee Stock Purchase Program.
• Opportunities for professional growth and career development within a global technology organization.
• Collaborative remote-first culture with teams across multiple countries.
• Opportunity to work on impactful software platforms supporting business growth and operational excellence.