Temporary Omnichannel Customer Support Specialist in San Pedro Sula or Tegucigalpa at PartnerHero

Role Details

Location: San Pedro Sula or Tegucigalpa
Work Arrangement: Hybrid
Type of Support: Omnichannel (phone, chat + tickets/emails)
Contract Duration: Temporary, 60 days
Work Schedule: To be assigned; flexibility needed; two consecutive days off
Expected Start Date: November 12, 2026

About Us

Crescendo is the AI-native customer experience platform built to run a company’s entire CX operation in one connected system. We bring together customer support, workforce management, quality, and knowledge, with specialized AI agents doing the work and people guiding it.
Over the past year, AI-handled volume on our platform grew 600%. Brands like Grindr, Headspace, and Nothing Bundt Cakes trust Crescendo, and Newsweek recognized us as a 2026 AI Impact Awards winner.

Our mission is to deliver exceptional customer experiences that propel organizations, combining an AI-native CX platform with CX expertise to deepen trust and drive business impact.

Join us and help shape what comes next.

The Role

Crescendo is looking for talented folks to join our Customer Support Teams. We look for candidates who care about the details and are always looking to learn something new. You will be responsible for handling basic customer issues, such as account troubleshooting, assisting with platform use, and providing live task support for the partner's users, primarily via live support channels. Our interest is to match your unique skills, experience, and interests with our company and our partners. As a Crescendo employee, you will have the opportunity to build your career with the support you need, no matter if you are breaking into the industry.

What You’ll Do:

• Provide a personable, friendly, and positive customer service experience across all channels
• Work independently and collaboratively to complete tasks on time based on urgency and importance
• Support teammates by completing assigned tasks on time, helping others, and communicating your workload with leads and managers
• Follow communication procedures, guidelines, and policies. Research answers or solutions as needed
• Escalate to your direct report when unsure or unable to make a decision or solve a problem
• Efficiently address & solve user issues primarily via live channels while maintaining and exceeding KPIs aimed at customer satisfaction, productivity, and accuracy
• Handle the partner's users’ inquiries and assistance requests
• Assist users in the partner's experience across a dual-sided marketplace
• Establish connections and gain customers' trust
• Provide omnichannel support (Email, calls, and messages)

What We Expect From You:

• Excellent English skills, spoken and written
• Excellent problem-solving and communication skills
• Be organized, accountable, and responsible
• Excellent time management skills; Punctuality and adherence to schedule required
• Possess critical thinking, empathy, active listening, initiative, adaptability, and problem-solving skills
• Ability to work in a fast-paced environment
• Savvy with web, computers, and smartphones
• Passion for creating an exceptional customer experience
• Eager and curious to learn

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities

Company Culture

Proudly certified as a Great Place to Work®, our culture combines an AI-first mindset with an environment where top talent thrives. Our core values define our operational standard and give us our edge. They set the bar for how we execute, innovate, and partner with the world's leading brands.

• Care for Others: Empathy drives high performance. When our teams and partners thrive, the operational mission succeeds.
• Embrace Growth: Curiosity fuels progress. Take calculated risks, sharpen your technical and operational edge, and push boundaries.
• Manifest Trust: Trust is our primary currency. Earn it through execution, protect it fiercely, and build seamless collaboration.
• Take Ownership: Act with extreme accountability and integrity. Decisive action drives lasting impact.
• Be Humble: Humility unlocks better ideas. Listen actively, elevate collective intelligence, and maintain a continuous learning mindset.

Crescendo is an equal-opportunity workplace. We champion diversity, inclusion, equity, and belonging as core pillars of how we operate. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other legally protected status. Qualified applicants with criminal histories will also be considered in a manner consistent with legal requirements.

We are committed to full inclusion. If you require reasonable accommodations to participate in the application or interview process, please contact us at careers@crescendo.ai.

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