Field Service Engineer II in at Kongsberg Protech Systems USA Corporation

KDA, Inc, headquartered in Alexandria, Virginia, has been operating in the United States for more than 20 years. We produce world-leading Remote Weapon Systems (RWS) for the US Army, Marine Corps, and allies at our Johnstown, Pennsylvania factory. We have delivered more than 20,000 PROTECTOR RWS to 28 countries. The National Advanced Surface-to-Air System (NASAMS) is a highly mobile and tailorable capability that protects the airspace of 13 countries and Washington, DC. In 2027, we will do final assembly, test, and sustainment of the Naval Strike Missile and Joint Strike Missile systems at a new factory in southern Virginia.

Join us, and you’ll be part of a high performing team that develops advanced technology solutions to protect people and critical infrastructure in countries around the world. Explore your potential and discover what your future could be with Kongsberg Defense & Aerospace, Inc.

Kongsberg Defense & Aerospace, Inc. is seeking a highly skilled Field Service Engineer II (Remote) to deliver expert-level technical support across the full KONGSBERG Defense portfolio. In this role, you’ll step into a leadership position—diagnosing and resolving complex system challenges, guiding customers through hands-on training, and supporting the deployment of advanced KONGSBERG products and services around the world. You’ll work in close partnership with our Lead Field Service Engineer to anticipate evolving customer needs, strengthen long-term relationships, and ensure seamless support throughout every phase of the program lifecycle. If you thrive in dynamic environments, excel at problem-solving, and want to make a measurable impact on mission success, this is your opportunity to lead from the field—wherever you are.

RESPONSIBILITIES:

• Serve as a Field Support Engineer (FSE) for the entire KONGSBERG Defense portfolio, offering expert-level support, troubleshooting, and guidance to customers, ensuring the effective operation and deployment of products and services.
• The Subject Matter Expert (SME) for the functional, operational, and employment aspects of the KDA family of remote weapons, turrets, and missile systems, providing technical expertise and guidance across all related activities.
• Take an active role in supporting the day-to-day operations of field service, managing and resolving more complex customer issues and ensuring efficient execution of service tasks.
• Deliver advanced training to internal teams and external DoD personnel, tailoring content to specific needs and ensuring comprehensive understanding of complex systems and procedures.
• As required, operate, maintain and demonstrate all platform assets for customer demonstrations and qualification.
• Support, as required, for USG customers at various military installations for extended periods of time under the requirements of the supported program.
• Support, as required, trade shows and live fire demonstrations as an FSE for the entire KONGSBERG portfolio.
• Lead system demonstrations and marketing support, ensuring comprehensive presentations and active participation in promotional efforts. Take full responsibility for equipment and weapons accountability, ensuring accuracy and compliance with all standards.
• Able to maintain and support weapons, transport and the ability to conduct live fire and demonstrations.
• Able to obtain and maintain up to a Secret Security Clearance.

ANY ADDITIONAL, PERIODIC OR OCCASIONAL DUTIES:

Support, as available, with testing or production activities in Johnstown.

EDUCATIONAL REQUIREMENTS:

• High school diploma/general education degree (GED) required / associate's degree in management, computers, electronics or a related mechanical discipline is preferred / considered.

NUMBER OF YEARS AND TYPE OF EXPERIENCE REQUIRED:

• At least 5 years of prior operational, training, technical support for weapon systems and vehicle platforms.
• At least 3 years military or USG experience is preferred.
• Train the Trainer or Instructor certification on military equipment is preferred.
• Field support service experience and / or formal training in a related field.
• Experience as a system technician conducting troubleshooting / in-depth analyses / solutions to engineering problems.
• Experience in a mechanical and/or electrical discipline is preferred.
• Working knowledge of routine equipment preventive maintenance with the ability to independently perform and troubleshoot maintenance task preferred.
• Proficient in the use of basic computer skills – Excel, Word and PowerPoint.
• Demonstrates advanced analytical skills, independently identifying complex problems and developing effective solutions.
• Excellent verbal and written communication skills.
• Demonstrated interpersonal, managerial and teamwork skills.
• Able to work autonomously without direct supervision.

MINIMUM LEARNING TIME FOR THIS POSITION PROVIDED EMPLOYEE HAS NECESSARY EXPERIENCE:

• 6-8 months. In addition, candidate position is expected to be supported by (afforded) formal RWS, Medium Caliber, and Missiles training. Training scheduling / availability will impact this timeline.

PHYSICAL AND MENTAL DEMANDS OF THE JOB:

• Rigorous outside activity is to be expected; requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist, must be able to climb a minimum 30 foot ladder, maximum unassisted lift = 50 lbs. Average lift less than 20 lbs., exposed to seasonal weather based on geographic region, exposed to moving parts, electricity and weapons that require safety protocols, exposure to varied travel conditions either driving or flying. The travel required (time on travel) for this position is up to 80%. Travel will be CONUS and OCONUS in potential austere environments. Must be able to successfully complete and pass an annual pre-deployment physical examination.

U.S. PERSON REQUIREMENT: “To comply with U.S. national security requirements mandated under the U.S. International Traffic in Arms Regulations (ITAR), Kongsberg Defense & Aerospace, Inc. will consider only applicants who are U.S. Persons for this position.” OR “Applicant must be a U.S. Person within the meaning of United States International Traffic in Arms Regulations (ITAR) governing export control.” “A U.S. Person is a United States Citizen or National, Lawful Permanent Resident, Lawful Temporary Resident, Refugee or Asylee.”

Kongsberg Defense & Aerospace, Inc. is part of Kongsberg Gruppen (KONGSBERG), an international knowledge-based group that supplies high technology systems and solutions to its customers engaged in oil and gas production, the merchant marine, and the defense and aerospace industries. Kongsberg Defense & Aerospace, Inc. performs final assembly and testing of Remote Weapon Stations. The company also performs repair and overhaul (R&O) of Remote Weapon Stations that come back from field operations.

In addition to competitive wages, we provide an excellent package of benefits, which presently includes company-paid health, vision and dental insurance, 401(k) with competitive match, a 9/80 work schedule, life insurance, sick time and paid time off (PTO).

Kongsberg Defense & Aerospace, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Kongsberg Defense & Aerospace, Inc. provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Job Type: Full-time

Benefits:

401(k) matching

Dental insurance

Flexible schedule

Flexible spending account

Health insurance

Life insurance

Paid time off

Sick time off

Tuition reimbursement

Vision insurance

Schedule:

Day shift

9/80 Schedule

Remote

Travel required:

Approximately 80%

Training:

6-8 months (+)