Field Service Technician in Milan at Group O

NewSalary: $25.00 - $45.00/hrIndustry: ConsultingJob Function: Skilled LaborEmployment Type: Full-Time
Group O
Milan
Posted on
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Job Description

Position Title: Field Service Technician

Location: Milan, IL (120)

Department: Parts & Service

Workplace Type: Fully remote

Reporting To: Maria Badger

Compensation: $25.00 - $45.00 / hour

Field Service Technician
As a Field Service Technician, you will play a vital role in ensuring the optimal performance of our equipment and systems at customer locations. Your primary responsibilities will include installing, troubleshooting, and repairing a diverse range of machinery and technology, while delivering exceptional customer service. This position requires a blend of technical expertise, critical thinking skills, and the ability to work independently in various settings.

The ideal candidate is a technically proficient professional with experience in diagnosing and repairing mechanical, electrical, and electronic systems. They possess strong critical thinking skills, a commitment to excellent customer service, and the ability to work independently.


Key Responsibilities


Essential Functions:
  • Install, configure, and maintain equipment and systems at customer sites.
  • Coordinating sales for service and parts including gathering requirements, recommending purchases, recommending preventative maintenance programs, pricing, providing quotes, and receiving orders for service and parts and relaying them to operations.
  • Diagnose and troubleshoot technical issues, providing timely and effective solutions.
  • Perform regular maintenance and repairs, ensuring minimal downtime for clients.
  • Provide clear and detailed documentation of service activities and findings.
  • Train customers on proper operation and maintenance of equipment.
  • Maintain an elevated level of customer satisfaction through professional and courteous communication.
  • Find and support opportunities for improved performance, cost-savings, and efficiency.
  • Stay updated on the latest industry trends, technologies, and best practices.
  • Adhere to safety protocols and company policies at all times.
Expected hours of work:
  • Work flexible hours as needed.
Travel:
  • A willingness to travel extensively and overnight

Job Qualifications


Education/Certifications:
  • High School Diploma
  • Valid driver’s license and a clean driving record.
Experience:
  • Proven experience as a Field Service Technician or similar role.
Skills and Qualifications:
  • Ability to program programmable logic controllers (PLCs)
  • Strong technical knowledge of mechanical, electrical, and electronic systems.
  • Ability to read and interpret technical manuals, schematics, and diagrams.
  • Basic user abilities in Microsoft Office Suite.
  • Excellent critical thinking skills and mindfulness.
  • Effective communication and people skills.
  • Ability to work independently and manage time effectively.
Physical Requirements:
  • Ability to sit, stand or bend for an extended period and lift to 50 pounds.

Benefits


  • Medical, Dental, Vision, and Life Insurance
  • Flexible Spending Accounts (Medical and Dependent Care)
  • 401(k) Plan with Company Match
  • Generous Paid Time Off
  • 10.5 Paid Holidays
  • Career Development Opportunities

About Group O


At Group O, it’s our employees who we value most. That’s why we provide a supportive environment where employees are given every opportunity to excel. Group O offers a wide variety of careers with room for professional growth and advancement, and we are always looking for motivated individuals to join our team. At Group O, our employees’ health and well-being is equally as important as the work they perform. We back up that philosophy by providing a competitive benefits package that supports now and for their future.

In 1974, Bob Ontiveros saw an opportunity to live the American dream and build a company for himself and his family. 50 years later, the packaging company he originally founded out of the back of his station wagon - Group O is ranked by the United States Hispanic Chamber of Commerce as one of the top five Latino-owned businesses in the country. Group O has gained prestige for helping Fortune 500 companies like Samsung, Michelin, Caterpillar, and PepsiCo turn their most complex business challenges into centers of profitability and efficiency. Headquartered in Milan, IL, Group O employs over 1,200 employees.


Group O is committed to providing equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, and sexual orientation. If you require accommodations to participate in the job application process, please contact recruiting@groupo.com, we will work with you to meet your needs. Information provided by applicants will be treated with the utmost confidentiality. We respect your privacy and will handle your application data in accordance with our privacy policy.

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Job Location

Milan

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