Customer Service Representative State Farm Agent Team Member in PHOENIX, Arizona at Kevin Mcgraw - State Farm Agency

NewSalary: $40000 - $60000Industry: InsuranceJob Function: Customer Service
Kevin Mcgraw - State Farm Agency
PHOENIX, Arizona, 85032, United States
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Job Description

Customer Service Representative State Farm Agent Team Member

Customer Service Representative – State Farm Agent Team Member
Kevin McGraw – State Farm Agency | Phoenix, AZ 85032
$40,000–$60,000 Base Salary + Commission
$2,000 Signing Bonus | Paid Licensing Preparation | 401(k) with 4% Match
Full-Time | In-Office
No Active Insurance License Required to Apply!
Ready to build a rewarding career in insurance with an established agency that values customer relationships, professional development, and team success?
Kevin McGraw – State Farm Agency is looking for a motivated, customer-focused professional to join our Customer Service Team in Phoenix, AZ.
This is a service-focused position where you'll help existing customers with their insurance needs, answer questions, provide coverage guidance, and build lasting relationships. You'll also have opportunities to identify additional coverage needs and cross-sell insurance products to help customers protect what matters most.
You don't need an active insurance license to apply! We will provide licensing preparation materials and pay for pre-licensing exam preparation. Candidates who obtain both their Property & Casualty and Life & Health licenses before starting are eligible for a $2,000 signing bonus.
What You'll Do
  • Provide exceptional customer service and support to existing State Farm customers.
  • Assist customers with policy questions, coverage changes, billing inquiries, and general insurance needs.
  • Build strong relationships through proactive communication and follow-up.
  • Review customer accounts to identify additional coverage needs and cross-selling opportunities.
  • Educate customers about auto, homeowners, renters, life, and other insurance products.
  • Identify opportunities to deepen customer relationships through additional products and services.\
  • Work collaboratively with the agency team to deliver an outstanding customer experience.
  • Help retain existing customers while contributing to agency growth through referrals and additional sales.
Compensation & Earning Potential
  • Base Salary: $40,000–$60,000, depending on experience and qualifications.
  • Total Compensation Potential: $60,000+ through salary, commissions, and performance bonuses.
  • Monthly commission opportunities.
  • Quarterly and annual individual and team performance bonuses.
  • $2,000 Signing Bonus for approved candidates who obtain both Property & Casualty and Life & Health licenses before their start date.
Licensing & Training
  • No active insurance license required to apply.
  • Must be willing and able to obtain required insurance licenses.
  • Property & Casualty license required to begin employment.
  • Life & Health license must be obtainable.
  • Pre-licensing exam preparation materials and costs are provided by the agency.
  • $2,000 signing bonus available when both required licenses are obtained before starting.
Benefits & Perks
  • 13 days of PTO/vacation during your first year.
  • Insurance stipend to help offset the cost of personally obtained health, dental, or vision coverage.
  • Company 401(k) with a 4% employer match.
  • Monthly commissions and additional quarterly and annual bonus opportunities.
  • Paid licensing exam preparation and professional development support.
What We're Looking For
  • Strong communication and customer service skills.
  • A friendly, professional, and positive attitude.
  • Ability to build relationships and earn customer trust.
  • Strong attention to detail and organizational skills.
  • Comfortable identifying opportunities to recommend additional products and services.
  • Sales-minded approach with a genuine interest in helping customers.
  • Willingness to obtain required insurance licenses.
  • Bilingual English/Spanish skills are preferred but not required.
Previous insurance, financial services, sales, retail, hospitality, or customer service experience is beneficial. We are interested in candidates with the right attitude, communication skills, and willingness to learn.
About Kevin McGraw – State Farm Agency
Kevin McGraw has been serving the Greater Phoenix community as a State Farm Agent since 2008. With locations serving the Peoria, Phoenix, Scottsdale, and surrounding communities, Kevin and his experienced team are committed to helping individuals and families understand their insurance coverage and prepare for life's unexpected moments.
The agency offers a wide range of insurance and financial service products, including auto, homeowners, renters, life, business, and health insurance.
Kevin believes in building lasting customer relationships through exceptional service, knowledgeable guidance, and a team-oriented approach.
Join an established agency where you can develop your insurance career, build meaningful customer relationships, and earn based on your contributions.
Apply today!
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Job Location

PHOENIX, Arizona, 85032, United States

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