Public Services Assistant in White Salmon, Washington at Fort Vancouver Regional Library Business Office

Job Summary

The White Salmon Valley Community Library is seeking qualified applicants for a part-time, 24 hours/week, Public Services Assistant. This is a great opportunity for individuals who have a passion for working with the public and want to make a positive impact in their communities. The Public Services Assistant will provide service to patrons in person and on the phone. Explain library services available to patrons. Perform routine circulation duties including create and update patron accounts and check materials in and out. Shelve books and pull items for weeding and holds. Interact with patron regarding their information needs such as resources, services and technology. Collaborate with colleagues, including librarians, as needed.

Essential Functions

Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

• Provide services to patrons while at the Public Service desk, including create and update patron accounts, issue library cards, reserve books, describe library services available, and answer telephones.
• Interact with patron regarding their information needs such as resources, services and technology. Collaborate with colleagues, including librarians, as needed.
• Provide reference and reader’s advisory assistance to library patrons; refer complex questions to appropriate staff.
• Empty the book returns and check-in items using the library computer system; may use an automated materials handling system; arrange returned materials on book carts and re-shelve them in proper order.
• Perform minor repairs on books and other library materials.
• Perform shelf reading and reorganize shelves for correct location of materials and attractive appearance of the collection.
• Accept payments from patron; provide first-level resolution to payment disputes; compassionately handle discrepancies and special circumstances; accurately handle payments and bank deposits.
• Tidy up public spaces including desks and computer areas and return materials to their proper locations after use.
• May receive and process library materials such as magazines and newspapers.
• May assist in training new staff; may assist in training the work of volunteers and substitutes.
• Participate in branch or department meetings and discussions.
• May participate in cross-functional committees.

Additional Duties and Responsibilities

Duties are considered non-essential and include the following:

• Assist in maintaining the interior and exterior appearance of the library including light housekeeping.
• Prepare requests for necessary supplies.
• Record branch statistics as directed.
• May work as person-in-charge for less than one (1) hour.
• Attend staff meetings; participate in staff committees that further the library’s mission and goals.
• Keep informed of current library practices by attending workshops and educational programs.
• Perform other job functions as assigned within the scope of the class.

Education and Experience:

• High School Diploma or GED.
• Six months or more of customer service experience required.

Schedule

The schedule for this position is:

• Sundays: 9:00 AM - 6:00 PM
• Mondays: 10:00 AM - 7:00 PM
• Tuesdays: OFF
• Wednesdays: 9:00 AM - 6:00 PM
• Thursdays: OFF
• Fridays: OFF
• Saturdays: OFF

The assigned schedule is subject to change, based on branch needs. Staff will be provided fourteen calendar days notice advance of any changes to their regular schedule.

Compensation

The pay range for this job is $20.21 - $28.55 per hour. Employees have annual pay increases until they reach the top of the pay grade.

Benefits

Part-time positions (24 hours per week) offer employee only medical and dental insurance benefits, life insurance and accidental death and dismemberment, long term disability benefits, and Washington State PERS retirement. Employees have the ability to enroll in additional, voluntary life insurance, income protection plans, flexible spending accounts and health savings accounts.

Employees are provided 13 paid holidays throughout the year. The initial vacation leave accrual is 6.6 hours per month for part time; this increases over time based on years of employment. Sick leave accrual is 4.8 hours per month for part time. We also offer other types of paid time off for situations such as jury duty, bereavement leave, inclement weather and more.

Application Instructions

• Review the education and experience requirements above
• Ensure that your profile indicates that you meet the education and experience requirements.
• Those interested should click the “apply” button and submit a completed profile. Candidates who are able to communicate how their skills, experience, and education are relevant to the position are more successful in the recruitment process.

The process for applicants will include:

• Skills Assessment - Candidates must be available in person
• Interview - Candidates must be available in person
• Reference Check
• Background Check - Conducted after an offer letter has been accepted

FVRL values diverse perspectives and life experiences. We encourage people of all backgrounds to apply, including veterans, those with disabilities, persons of color, immigrants, refugees, or those who identify as LGBTQIA+. FVRL is committed to being equitable and fair in providing access to opportunities for all.

Reasonable accommodations may be made to enable individuals to apply for this position or to perform essential functions of this position. If you require reasonable accommodation in completing the application, please contact Human Resources at 360-906-5070.