Front Desk in FRUITLAND, Maryland at Crown Center

The Front Desk Team Member is the first face every guest sees at Crown Sports Center. You check in players, parents, party guests and members, answer questions, take payments, and keep the lobby running smoothly so every visit starts right.

Location

Crown Sports Center, Fruitland, MD

Reports to

Operations Manager / Manager on Duty (MOD)

Status

Part-time, hourly (non-exempt)

• Greet and check in every guest — players, parents, members, league teams and party groups — with energy and a smile.
• Answer questions in person, by phone and by email about programs, leagues, camps, childcare, parties and hours.
• Process sales and registrations in the POS and registration system: walk-ins, memberships, open play, rentals and snack sales.
• Handle cash correctly — count your drawer at open and close, complete the Cash Rec Sheet, make drops in the safe, and report any over/short per the Cash Handling SOP.
• Support events and parties — welcome groups, direct them to their space, and hand off to the event host.
• Keep the lobby, bathrooms and desk clean, stocked and guest-ready all shift.
• Follow safety procedures — waivers, wristbands, lost and found, incident reports — and call the MOD when something needs a manager.
• Pass along leads — sponsorship, party and program interest — to the right manager.

Required

• Friendly, upbeat and comfortable talking with kids, parents and coaches all day
• Reliable — shows up on time and covers the shifts you commit to
• Comfortable handling cash and basic math
• Comfortable learning a POS and registration system
• Able to stay calm and solve problems when the lobby gets busy
• Minimum age 18

Preferred

• Customer service, retail or restaurant experience
• Background in youth sports or recreation
• CPR/First Aid certification (or willing to get it)

• Evenings, weekends and some holidays are required — that's when our guests play
• Shifts are earned: our best performers get first pick of hours
• On your feet for most of a shift; able to lift up to 25 lbs
• Works in a busy, loud sports environment

• Flexible part-time schedule
• Training and a path to grow
• A fun team that cares about kids and the community

Crown Sports Center is an equal opportunity employer.