Office Admin / Customer Service Representative in Chatham, New Jersey at Argent Contracting Co INC

Argent Contracting Co., Inc. is seeking a dependable, organized, and versatile Office Administrator / Customer Service Representative to join our team. This position requires someone who can manage a variety of office responsibilities, provide excellent customer service, and assist upper management with daily administrative operations.

The ideal candidate is a motivated self-starter who can multitask, prioritize responsibilities, communicate professionally, and work independently in a fast-paced plumbing and HVAC service environment.

Customer Service & Office Administration

• Answer incoming phone calls, assist customers, and direct calls appropriately.
• Schedule service appointments and coordinate with technicians.
• Respond to customer inquiries, emails, and service requests.
• Maintain accurate customer records and update information in company software.
• Follow up with customers regarding appointments, service requests, and outstanding matters.
• Handle general office duties, filing, scanning, data entry, and document management.
• Assist with daily office operations to ensure the business runs efficiently.

Administrative & Management Support

• Provide administrative support to upper management as needed.
• Prepare correspondence, reports, spreadsheets, and other business documents.
• Assist with employee paperwork, scheduling, and general administrative needs.
• Help coordinate internal office procedures and maintain organized records.
• Handle confidential company and employee information with discretion.
• Assist with special projects and other duties as assigned.

Service Operations

• Assist with daily service scheduling and dispatch coordination.
• Communicate with technicians regarding job schedules and customer needs.
• Maintain accurate job notes and customer information.
• Assist with service agreements, invoices, proposals, and other service-related documentation.
• Help ensure customer calls and requests are handled promptly and professionally.

• Previous office administration and customer service experience required.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office, including Word and Excel.
• Comfortable learning and working with computer-based business systems.
• Ability to prioritize tasks and work independently.
• Professional, dependable, and detail-oriented.
• Strong problem-solving skills and a customer-focused attitude.
• Plumbing or HVAC industry experience is a plus.
• Service Titan experience is a plus.