Support Administrator - State University Construction Fund in Albany, New York at State University Construction Fund

Position Title: Support Administrator - State University Construction Fund

Location: Albany, NY Category: Administration and Operational Services Job Type: Full-time Posted On: Thu Oct 22 2026 Job Description:

The State University Construction Fund (Fund) is seeking a Support Administrator to join our Information Services team at our office in Albany, NY. This roles provides support in web design and development, social media management, user support, and IS administration.

Website Management
The Support Administrator provides web design / development.

Specific Duties & Responsibilities:

• Design and develop enhancements to SUCF's websites
• Establish a thorough knowledge of the web accessibility requirements.
• Address technology and content requirements identified by external and internal organizations.
• Execute periodic updates to existing web pages.
• Maintain web usage statistics.
• Design and develop enhancements to SUCF internal web site (Resource page).
• Maintain SUCF information and related links on NYS portal web pages.
• Provide direction to Information Services staff supporting web site.
• Performs other duties as directed.

Social Media
The Support Administrator provides updated content to Construction Fund social media outlets.

Specific Duties and Responsibilities:

• Maintain social media accounts with Facebook, LinkedIn, Twitter, and future outlets
• Research tools for managing social media content
• Collect content from Construction Fund departments and distribute through various social media outlets

Support Management
The Support Administrator oversees user support.

Specific Duties and Responsibilities:

• Direct Information Services user support staff.
• Provide support for technology planning.
• Support other Fund offices in user training program development.
• Establish user support procedures.
• Help isolate end users for technical complexities of the end user environments.
• Manage responses to end user trouble call.
• Monitor resolved work orders.
• Establish support goals and measure metrics against goals
• Meet regularly with departmental management to identify issues/opportunities
• Maintain work order reporting

User Support
The Support Administrator oversees support and administration.

Specific Duties and Responsibilities:

• Research hardware and software solutions.
• Provide product evaluation.
• Ready hardware for re-assignment or surplus activity.
• Assist with hardware replacement cycle planning.
• Coordinate hardware surplus disposition.
• Maintain hardware /software inventory.
• Configure hardware equipment to conform to SUNY / SUCF regulations.
• Respond to user calls.
• Assist users with basic office suite functionality questions.
• Provide SUCF orientation to new SUCF staff.
• Execute workstation move / relocations.
• Coordinate loaner laptop activities.
• Performs other duties as directed
• Provide Meeting Support

Job Requirements:

• Bachelor's degree, preferably in information technology or business.
• Three years of technical and PC administration experience in a Windows environment with a user base of twenty or more. Three years of web site development and maintenance experience. Knowledge of Microsoft 365 desired.
• Familiarity with NYS web site requirements is a plus. Three years' additional related experience can be substituted for bachelor's degree. Excellent written and verbal communication skills.

This position does not require a NYS Civil Service examination.

Additional Information:

Salary range: $73,717 - 114,585 per year, commensurate with experience and qualifications.

We offer a competitive salary and excellent benefits package, including immediate participation in the NYS and Local Retirement System (NYSLRS) with vesting after 5 years of service, Health Insurance (including Prescription, Dental, and Vision), vacation, sick, and personal time, 13 paid Federal holidays, paid parental leave, and telecommuting.

Note on Telecommuting: Employees are eligible to request approval to telecommute a limited number of days per month after completing 6 months of service. Telecommuting approvals will be made in accordance with the Fund's Telecommuting Program Guidelines.

The State University Construction Fund is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, or retaliation. The Fund proudly supports New York State's Executive Order 31 initiative to be a model employer for people with disabilities. All people with disabilities are encouraged to apply.