Outbound Technical Support Representative in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Outbound Technical Support Representative in the United States.

This part-time remote role plays a key part in supporting healthcare customers by ensuring technical issues are identified, diagnosed, and resolved efficiently. You will work at the intersection of customer support and technical troubleshooting, helping hospital and pharmacy users maintain seamless data workflows within critical healthcare systems. Operating in a fast-paced environment, you will collaborate with customers and vendors to resolve issues related to data delivery and system functionality. The role requires strong technical curiosity, attention to detail, and the ability to communicate clearly with both technical and non-technical stakeholders. You will also gain exposure to healthcare-focused SaaS tools and internal systems that support medication safety and operational efficiency. This is a hands-on support position where responsiveness, problem-solving, and reliability directly impact customer experience.

• Diagnose, troubleshoot, and resolve customer technical issues in a timely and structured manner to ensure uninterrupted service.
• Interface with customers and external vendors to investigate and mitigate data delivery and system-related issues.
• Document troubleshooting steps, resolutions, and escalation details to maintain accurate support records and knowledge sharing.
• Escalate complex technical issues to appropriate internal teams when necessary, ensuring proper follow-through and resolution.
• Support additional technical tasks and customer service needs as required by ongoing projects and operational priorities.
• Maintain strong communication with customers, ensuring clarity, responsiveness, and a positive support experience.

• Strong technical aptitude and comfort working with software tools and technical systems.
• Familiarity with executing Python scripts and performing basic scripting tasks.
• Knowledge of MongoDB, including ability to run and interpret basic “find” queries.
• Reliable high-speed internet connection and ability to work effectively in a remote environment.
• Strong communication skills with the ability to demonstrate professionalism, active listening, and meeting etiquette.
• Customer service mindset with a focus on responsiveness, accuracy, and problem resolution.
• Willingness to learn proprietary SaaS tools related to patient privacy and diversion management.
• Availability to work part-time hours during standard Eastern Time (EST) business hours.

• Competitive hourly rate between $23 and $27, based on experience, qualifications, and location.
• Remote work opportunity within the continental United States.
• Provided equipment and structured training to support success in the role.
• Exposure to healthcare SaaS systems supporting hospital operations and patient safety.
• Opportunity to develop technical troubleshooting and customer support expertise in a mission-driven environment.