Individual Giving Manager in Chicago, Illinois at Franciscan Outreach

40 hours per week

Organizational Summary
Franciscan Outreach is a leading provider of homeless services in Chicago. We operate as a system of support for people who are marginalized and experiencing homelessness, and we empower them to gain the stability they need to transition into permanent housing. Grounded in the Franciscan tradition, we serve everyone regardless of their beliefs, and we do not require participation in religious services. We are committed to working together as an inclusive community that promotes equal treatment and opportunity for all, and we strive to create a caring, safe, and supportive community that embraces and uplifts everyone, especially the guests we serve.

Position Description
The Individual Giving Manager grows individual revenue for Franciscan Outreach and feeds the major gift pipeline. This role manages a portfolio of 75 to 100 individual donors and prospects, moving them through cultivation, solicitation, and stewardship, and owns the annual fund and the appeals that fund the mission.
The Manager rates and researches prospects, writes the appeals and the newsletter, and supervises the Development Operations Coordinator, who keeps the data, moves tracking, and appeals production running. The Manager works closely with the Senior Director on donor strategy and communication voice.

Essential Duties and Responsibilities
Individual donor portfolio and major gifts (35% of time)
• Manage a portfolio of 75 to 100 individual donors and prospects.
• Cultivate, solicit, and steward gifts.
• Record contacts and set next steps, tracking all moves in DonorPerfect.
• Collaborate with the Special Events and Community Engagement Manager and Volunteer and Communications Coordinator on donor cultivation events, shaping the guest list and the cultivation purpose, and attending the events.
• Support the gala by engaging and stewarding the donors who attend.

Annual fund and appeals (25% of time)
• Own the annual fund strategy and the appeals calendar, including the summer and fall appeals, Giving Tuesday, and the year-end appeal.
• Write the appeals and the newsletter, working from the brand voice the Senior Director sets.

Prospect rating and research (15% of time)
• Rate prospects on capacity, affinity, and propensity using DonorSearch wealth screening, assign ratings, and re-rate as new information surfaces.
• Identify and qualify new individual prospects.

Supervision and operations partnership (15% of time)
• Supervise the Development Operations Coordinator, set weekly priorities, and ensure accurate gift entry, data integrity, and timely reporting.
• Set clear production and data support expectations so the Coordinator serves the whole team well.

Stewardship (10% of time)
• Steward individual donors with timely, personal acknowledgment and ongoing engagement.
• Supply donor stories and content for social media and digital channels.

Skills and Abilities
• Direct fundraising or sales experience.
• Excellent communication skills and genuine interest in donor interactions.
• Strong solicitation skills.
• Experience with donor or sales tracking.
• Excellent writing skills for appeals and donor communications.
• Supervisory experience or readiness.
• Commitment to dignity-centered work and to the mission of serving our guests.

Qualifications
• Bachelor's degree or equivalent experience.
• Three or more years of fundraising or sales experience, with a record of securing individual gifts or client sales.
• Ability and willingness to attend occasional evening and weekend donor cultivation events.
• Reliable access to transportation for donor visits and meetings.

Health and Safety Requirements
• Ability to lift approximately 20 lbs.
• Follow Occupational Safety and Health Administration (OSHA) standards through administrative updates compliant with federal law.
• COVID-19 vaccination is mandatory for all employees. Accommodation requests will be considered in compliance with applicable laws.

Additional Requirements
All staff are expected to abide by the policies of Franciscan Outreach, including, but not limited to, rules governing ethics, confidentiality, honesty, and integrity. All staff are expected to act in good faith and in keeping with the mission and values of Franciscan Outreach, and to contribute to a positive, respectful, and accepting environment for the guests we serve.
Reasonable accommodation will be provided to enable qualified individuals with disabilities to perform the essential functions of the position. This description provides a summary of the primary duties and responsibilities and is not an exhaustive list. The employee in this position may be required to perform additional duties to meet the needs of the organization.

Decisions and criteria governing the employment relationship with all employees are made in a non-discriminatory manner, without regard to race, ethnicity, creed, religion, color, sex, sexual orientation, gender identity or expression, age, national origin, citizenship status, military service and marital status, order of protection status, handicap, disability, or any other factor determined to be unlawful by federal, state, or local statutes.