Medical & Dental Billing Specialist in Marion, Arkansas at East Arkansas Family Health Center Inc

Marion, Arkansas
Full-Time

East Arkansas Family Health Center is seeking a detail-oriented and dependable Medical & Dental Billing Specialist to join our Revenue Cycle team. This position is responsible for processing medical and dental insurance claims, resolving billing issues, monitoring unpaid claims, and ensuring accurate reimbursement from patients and third-party payers.

The ideal candidate has excellent organizational skills, enjoys problem-solving, and is committed to providing outstanding customer service while maintaining the highest level of confidentiality.

At East Arkansas Family Health Center, we are committed to improving the health of our communities while providing a supportive workplace where employees can grow professionally and make a meaningful impact every day.

• Comprehensive Medical Coverage – Employee-only premium paid 100% by the organization
• Wellness Benefit Card that significantly reduces out-of-pocket medical and prescription costs
• Dental and Vision Insurance available
• Voluntary Benefits including:
  • Short-Term Disability
  • Long-Term Disability
  • Accident Insurance
  • Hospital Indemnity
  • Critical Illness Coverage

• Generous Paid Time Off (PTO)
• 10 Paid Holidays, including your birthday
• Paid Sick Leave accruing at 8 hours per month

• Retirement Plan with up to a 4% employer match after one year
• Company-paid continuing education and professional development opportunities

• Collaborative and supportive team culture
• Mission-driven organization dedicated to serving Eastern Arkansas
• Opportunities to grow within the organization

• Process patient billing and third-party insurance claims accurately and timely.
• Maintain billing documentation and supporting records.
• Generate patient statements and accurately post billing transactions.
• Verify billing information and reconcile reports for accuracy.
• Follow up on outstanding and escalated accounts, including those managed through Collectly.
• Investigate and resolve patient billing questions by phone and in writing.
• Monitor unpaid insurance claims and initiate follow-up activities to ensure timely reimbursement.
• Resubmit corrected or denied claims as needed.
• Balance daily billing batches and prepare deposit documentation.
• Maintain strict confidentiality of patient financial information.
• Serve as a resource for EAFHC staff regarding insurance coverage, patient account status, and provider billing questions.
• Participate in quality improvement initiatives and departmental meetings.
• Complete required continuing education and job-related training.
• Perform other duties as assigned.

• High school diploma or GED.
• Minimum of one (1) year of experience in medical billing, insurance claims processing, or a related healthcare business office role.
• Knowledge of medical and dental insurance claims, including Medicare, Medicaid, and commercial insurance.
• Strong data entry and computer skills.
• Ability to maintain accurate records and prepare reports.
• Excellent organizational and time management skills.
• Ability to work independently while maintaining attention to detail.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and handle sensitive financial information.

• Experience working in a Federally Qualified Health Center (FQHC) or healthcare organization.
• Knowledge of medical terminology.
• Experience with electronic health records (EHR) and practice management software.
• Experience with claims follow-up and accounts receivable.