Product Operations Lead - Payments in Palo Alto, California at Nclusion

About Nclusion
Nclusion is on a mission to provide traditional financial services to 1.4 billion people worldwide without access today. Without a secure way to save, invest, or transfer money, individuals are not empowered to accumulate short or long-term wealth. We're changing that by bridging the gap between traditional banking and the communities that need it most.
About the Role
As Product Ops Lead - Payments, you'll own the rollout and operation of Nclusion's remittance corridors across active markets. You'll own the operational readiness signal for corridor launches, like regulatory clearance, correspondent/partner readiness, anagent network capacity while working directly with Product on roadmap and scoping, and with Country GMs on expansion sequencing. You'll bring order and rigor to a fast-moving, cross-border, compliance-sensitive product and make sure it scales safely, not just quickly.
What You’ll Do

• Lead end-to-end rollout of remittance products in each market, from corridor setup through go-live, GTM and stabilization in the network.
• Partner directly with Product and Engineering on corridor scoping, bridging field and regulatory reality with technical product readiness, and contributing to the roadmap with performance & customer feedback.
• Support Country GMs in sequencing remittance launches against local demand, regulation, and agent network readiness.
• Track remittance KPIs (volume, transaction success rates, cost) and quality signals (complaints, failures, distrust), and drive corrective action.
• Collaborate with broader Operations Leadership with broader market launch plans.
• Ensure agent network readiness, including Agent onboarding, KYC etc.
• Build scalable SOPs and compliance checklists that repeat across corridors.
• Monitor cross-border and crypto-enabled remittance trends and evaluate fit.

What You Bring to the Table

• 8+ years in remittance, cross-border payments, or fintech ops, ideally in emerging or frontier markets.
• Working knowledge of cross-border regulatory frameworks - MTL, correspondent banking, AML/CTF, sanctions screening.
• Experience launching or scaling remittance corridors/products in a high-growth or startup environment.
• Experience negotiating and managing vendor/partner relationships (payment rails, banks, MTOs) directly.
• Strong analytical rigor able to read corridor and transaction data and turn it into action.
• Cross-functional experience with Product, Compliance, and local market leadership.
• Crypto/stablecoin rail knowledge is a plus.

Benefits and Perks
Palo Alto Compensation: $150,000-$200,000Miami Compensation: $130,000-$180,000

• 📈 401k with a match!
• 🩺 Medical Insurance
• 🦷 Dental Insurance
• 👓 Vision Insurance
• 💸 Competitive compensation & equity – We believe in sharing success.
• ✈️ Flexible PTO – We focus on impact, not tracking vacation days. We encourage a minimum of 14 days.
• 🍽️ In-office lunch, team events & culture

CompensationThe base pay range for this role is $130,000 – $200,000 per year.