Dealer Support Representative in Newark, New Jersey at Fabuwood Cabinetry Corp

Responsibilities (including but not limited to):

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills:

• 1 year of proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Detail oriented
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree
• Bilingual (English and Spanish - Preferred not mandatory)

Benefits:

• Weekly pay
• Company Matching 401 (K) program
• Dental Insurance
• Vision Insurance
• Life Insurance
• Health Insurance
• Paid Time Off
• Paid Holiday

Fabuwood Description

Fabuwood is the leading kitchen cabinet manufacturer in the United States. We believe that your kitchen cabinets should help develop a sanctuary that offers a perfect balance of functionality and ambiance. With a range of styles, materials and finishes available, Fabuwood Corp. offers a multitude of options catering to your specific taste and needs. We make building a luxury kitchen affordable, without compromising on comfort, quality and efficiency.