Gift Processing and Donor Services Specialist in Statesville, North Carolina at Children's Hope Alliance

At Children’s Hope Alliance, every donation tells a story—and you’ll play a key role in making sure each one is handled with care, accuracy, and gratitude. As part of our Operations and Development team, you’ll be at the heart of our mission, ensuring donors have an exceptional experience while supporting the vital programs that serve children and families.

If you’re detail-oriented, thrive in a fast-paced environment, and enjoy blending data work with customer interaction, this is a chance to make a real difference every day.

What You’ll Do

This role is perfect for someone who enjoys variety and ownership. You’ll be the go-to person for ensuring donations are processed accurately, donors are appreciated quickly, and our data stays clean and reliable.

Keep Our Giving Engine Running Smoothly

Process donations from a variety of sources (online, checks, stock transfers, DAFs, recurring gifts, and more)

Maintain accurate donor records and ensure data integrity in our CRM

Create daily deposits and work closely with Finance to reconcile and report gift activity

Manage online giving transactions and follow up on issues as needed

Deliver an Outstanding Donor Experience

Ensure timely, meaningful acknowledgment and recognition of every gift

Respond to donor inquiries via phone, email, and mail with professionalism and care

Support tribute gifts, matching gifts, and pledge tracking to ensure every donor feels valued

Be a Champion of Data Quality

Maintain clean, organized records—researching and resolving duplicates

Support reporting needs across teams by generating donor and gift reports

Learn and serve as a backup resource for CRM-related functions

Support Fundraising & Collaboration

Partner with fundraisers, program staff, and finance to clarify donor intent and gift details

Assist with data needs for events and fundraising initiatives

Flag key donor activity to the appropriate team members to support relationship-building

Additional Contributions

Coordinate alumni brick orders and occasional in-kind (GIK) donations

Help refine processes that improve efficiency and donor stewardship

Jump in on special projects and tasks as needed

What You Bring

We’re looking for someone who is:

Highly organized with strong attention to detail

Comfortable working with data and learning new systems

Customer-focused with excellent communication skills

Able to manage multiple priorities and meet deadlines

A team player who can also work independently

What We Offer

A mission-driven environment where your work truly matters

Opportunities to grow your skills in fundraising operations and CRM systems

A collaborative, supportive team culture

The chance to make a meaningful impact on children and families in our community

Our Workplace Culture

At Children’s Hope Alliance, we value teamwork, professionalism, and respect for the diverse communities we serve. We are committed to creating an inclusive environment where employees can grow and thrive while advancing our mission.

Children’s Hope Alliance is proud to be an Equal Opportunity Employer.

Knowledge/Required Skills/Abilities (Core Competencies)

• Must be detail oriented.
• Must have basic accounting skills.
• Must be customer service oriented and possess a willingness to represent the agency to the public.
• Must have strong written, verbal, and organizational skills with the ability to take initiative and execute the completion of all projects in a fast-paced environment.
• Must be able to operate and collaborate across multiple teams.
• Must be able to solve problems creatively and adapt to changing priorities and demands.
• Must also be adept at Word, Excel, PowerPoint, Outlook, and Teams.

Education and Experience Requirements

• Bachelor’s degree or 5 years of experience in related field.
• Salesforce & Apsona experience is preferred.
• Nonprofit experience is ideal but not required.
• Gift processing experience preferred.
• Must have experience in data entry and/or database coordination.
• Must possess a valid driver's license and be insurable by agency insurance carrier.
• Must submit to and pass pre-employment checks, criminal records check and DMV/MVR check.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, tools, or controls, talk, and hear. The employee is frequently required to reach with hands or arms, stand, walk, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specifics vision abilities required by this position include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

The work environment will contain slight to moderate office-related noises. The employee is not exposed to extreme weather conditions, toxic fumes, or airborne particles.