Lead Dorm Monitor in Albuquerque, New Mexico at Chicanos Por La Causa

Calling all aspiring leaders with shelter experience! Ready to grow your leadership skills?

Our team at Gateway West is excited to welcome a new Lead Dorm Monitor to the team who models trauma-informed care, reliability and integrity.

WHY JOIN US?

• Competitive compensation and benefits.
• Immediate impact - this is not just sitting behind a boring desk all day. You'll get to be truly active and engaged with your team and the community.
• Leadership team invested in your success, training, and wellness (this work is hard and we want to support you!)
• Training and leadership skill development to grow in your career!
• CPLC is a trusted non-profit, with decades of work partnering with local communities to drive economic and political empowerment.

LOCATION: 7440 Jim McDowell Road

SCHEDULE - Rotating - All shifts include holidays and weekends and are subject to change to meet the needs of shelter operations.

PAY and BENEFITS: $26.30 hourly, non-exempt

• Employee Assistance Program
• Floating Personal Holiday
• Employee Recognition Program
• Paid Time Off & Paid Sick Days
• Medical, Dental, and Vision for Spouse/Domestic Partner & Children up to age 26
• Health Savings Account & Flexible Spending Account
• Wellness Services and Engagement Program
• Telemedicine & Concierge Services
• 401(k) Retirement Plan
• Voluntary Pet Insurance and other optional/voluntary benefits for additional peace of mind
• Tuition Reimbursement for qualifying degrees

ABOUT GATEWAY WEST
Gateway West is Albuquerque’s largest shelter, providing a safe, welcoming environment for men and women experiencing homelessness. On average, we serve 600 guests per night, with cold winter nights bringing in over 700. Guests receive a warm bed, meals, secure storage, and access to resources that help them move toward safe, stable housing. Shuttle service is provided daily, and our trauma-informed, low-barrier approach ensures everyone feels supported.

WHAT MAKES YOU A GREAT LEAD DORM MONITOR?

• Crisis Intervention: Expertise in recognizing and managing crises effectively, providing immediate support to residents in distress.
• Conflict Resolution: Skilled in mediating disputes among residents and promoting peaceful coexistence.
• Mental Health Awareness: Understanding of mental health challenges and ability to provide support or referrals.
• Cultural Competency: Ability to work respectfully with diverse populations.
• Community Resource Navigation: Knowledge of local resources, services, and programs to assist residents.
• Safety and Compliance: Familiarity with shelter health and safety standards.
• Group Facilitation: Organizing and leading group activities that foster community.
• Trauma-Informed Care: Ensuring services are delivered with compassion, safety, and respect for those impacted by trauma.
• Staff Leadership: Ability to provide direction and mentorship to peers, supporting professional growth.
• Schedule & Shift Management: Skills in ensuring dorm coverage, leading transitions, and maintaining continuity of care.
• Data & Documentation Oversight: Competence in reviewing incident reports, census counts, and logs for accuracy.
• Operational Problem-Solving: Ability to identify issues in real time and act quickly to maintain safe operations.

HOW WILL YOU MAKE AN IMPACT?
As the Lead Dorm Monitor you will model integrity, reliablity, collaboration, accountability and trauma-informed care to dorm monitors. You will maintain a safe, clean, and supportive environment within the shelter dormitory while also serving as the supervisor-in-charge when supervisory staff are not present. You will get to balance team lead with Dorm Monitor responsibilities, providing leadership, shift oversight, and escalation for staff and operations.

Team Leadership

• Act as supervisor in charge during assigned shifts in the absence of a Shelter Supervisor or Shift Supervisor.
• Provide direction, guidance, and mentorship to Dorm Monitors and Intake staff.
• Ensure proper shift coverage, accurate documentation, and smooth transition of information between shifts.
• Review incident reports, census counts, and other documentation for accuracy before escalating to supervisors.
• Provide input on staff performance and operational concerns to Shelter Supervisors/Managers.
• May directly oversee frontline staff.

Resident Supervision

• Monitor the dormitory area to ensure the safety and well-being of all residents.
• Conduct regular rounds to check on residents and address any concerns or issues that arise.
• Enforce shelter policies and procedures regarding behavior, cleanliness, and safety.
• Night shift responsibilities:
  • Announce curfew and ensure residents are inside the dormitory.
  • Ensure lights-out and quiet hours are observed.
  • Conduct walk-throughs to ensure residents are safe and settled.

Support and Assistance

• Provide emotional support and encouragement to residents, fostering a positive atmosphere.
• Assist residents with basic needs, including referrals to job training, medical care, and housing resources.
• Facilitate conflict resolution among residents and report serious issues to supervisory staff.

Safety and Compliance

• Ensure compliance with health and safety regulations, including cleanliness and emergency procedures.
• Report maintenance issues or safety hazards to the Shelter Supervisor.
• Respond appropriately to emergencies, including medical or behavioral crises.

Record Keeping

• Maintain accurate records of resident attendance, incidents, and daily activities.
• Document rule violations or incidents and report them to supervisory staff as needed.

Community Engagement

• Encourage positive interactions among residents and promote a sense of community.
• Organize and facilitate group activities that support social connections among residents.

Additional Lead Duties

• Serve as point of escalation for Dorm Monitors and Intake staff during shifts.
• Provide leadership in crisis situations, ensuring trauma-informed responses are carried out effectively.
• Ensure incident reports and shift logs are properly completed, signed, and communicated.
• Lead shift transition meetings and provide critical updates to ensure continuity of care and operations.
• Assist in coordinating emergency procedures and support operational problem-solving as needed.
• Communicate supply and operational needs directly to supervisors to maintain smooth facility operations.

MINIMUM QUALIFICATIONS AND COMPETENCIES

• High School Diploma or equivalent required; some college in social services preferred.
• Minimum 1–2 years of experience in a shelter, residential, or human services setting.
• Strong interpersonal skills with ability to de-escalate conflict and respond to crises.
• Ability to exercise sound judgment and act as shift lead in the absence of a supervisor.
• Understanding of trauma-informed care, homelessness issues, and available community resources.
• Basic computer skills for reporting; HMIS knowledge preferred.
• Bilingual (English/Spanish) preferred.

Ready to make an impact? Apply today!

Chicanos Por La Causa, Inc. is an Equal Opportunity Employer

CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement. Learn more by visiting https://www.eeoc.gov/poster

California Residents: Chicanos Por La Causa, Inc and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.