Operations Site Manager in Morrisville, Pennsylvania at Pet Meadow

Position Overview

Pet Meadow is seeking a dedicated and compassionate Operations Manager to oversee daily operations and ensure the highest standards of care, safety, and service. This role is responsible for managing a team, optimizing workflows, and maintaining operational efficiency in a sensitive and regulated environment.

Key Responsibilities:

· Oversee end-to-end production operations across all service areas

· Implementing Lean, Six Sigma, or Kaizen methodologies to reduce waste and improve efficiency.

· Manage, lead, and support a team of approximately 16–24 employees

· Managing production schedules to meet output targets, customer deadlines, and cost constraints.

· Ensure smooth coordination of schedules, staffing, and workflow

· Supervise drivers and oversee cremation and aquamation operations

· Ensuring compliance with OSHA, DEP, and industry‑specific regulations.

· Maintain high standards of service, safety, and professionalism

· Budgeting and cost control for labor, materials, and equipment.

· Monitor performance using KPIs such as OEE, throughput, and downtime. Provide coaching, training, and development to team members

· Collaborate with leadership to improve operational processes and efficiency

· Handle escalations and support team members in sensitive or emotional situations

· Vendor and supply chain coordination to maintain material availability and minimize downtime.

· Assist in planning and implementing operational improvements

Qualifications:

· 5 years of experience in managing operations, supervisory, or general management role

· Strong leadership and team management skills

· Excellent organizational and problem-solving abilities

· Ability to work in a fast-paced, emotionally sensitive environment

· Strong communication and interpersonal skills

· High level of professionalism, empathy, and attention to detail

· Experience with transportation and dispatch operations

Preferred Qualifications (Not Required):

· Lean, Six Sigma, or Kaizen certificate holder

Additional Requirements:

· Demonstrated sensitivity and professionalism when handling deceased pets and interacting with grieving pet owners

· Ability to work in environments involving exposure to biological materials, strong odors, elevated temperatures, and operational equipment

· Ability to comply with workplace safety standards, including proper use of personal protective equipment (PPE)

· Ability to perform physical tasks, including lifting, standing for extended periods, and manual handling

· Flexible availability, including weekends and holidays as required

Benefits:

• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person